Client Solutions Specialist – Payroll & HR Tech

Paylocity; Meridian (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity in Meridian, ID is seeking an Account Manager II to resolve payroll and HR system challenges while maintaining excellent client relationships. This on-site role requires strong problem-solving and communication skills, a track record in high-volume support, and proficiency with Excel and Microsoft Office.

The position emphasizes meeting performance metrics, cross-functional collaboration, and delivering timely solutions.

Qualifications

• Bachelor's degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
• Experience in customer service or previous client interfacing role.
• Strong computer skills, including Microsoft Office with proficiency in Excel.
• Strong written communication skills for business correspondence.
• Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Responsibilities

• Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
• System Capabilities - Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
• Team Player - The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Skills

Analytical thinking

Problem solving

Time management

Communication

Decision making

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Paylocity in Meridian, ID is seeking an Account Manager II to resolve payroll and HR system challenges while maintaining excellent client relationships. This on-site role requires strong problem-solving and communication skills, a track record in high-volume support, and proficiency with Excel and Microsoft Office.

The position emphasizes meeting performance metrics, cross-functional collaboration, and delivering timely solutions.