Growth-Focused Client Services Manager

Socket.dev

Meridian (ID)

On-site

USD 79,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Career development opportunities

Job summary

Paylocity is an award-winning cloud-based HR and payroll software provider. This Operations Manager role is in-office at our Meridian, ID location with no remote option, focusing on leading a Client Services team to ensure high client satisfaction and retention.

The role emphasizes technology proficiency and strong leadership to guide Account Managers and grow client relationships. Candidates should have a Bachelor’s degree and 2+ years in leadership within customer service, with experience in

Qualifications

Bachelor’s degree is required.
2+ years of leadership experience in a customer service/customer relationship role.
Experience using reporting and metrics (KPIs).
Experience leading other leaders preferred.
Previous experience in HCM/Direct Payroll Industry.
Experience working with payroll, HCM, or HRIS software.
Excellent knowledge of MS Office, including MS Excel.

Responsibilities

Develop strategies and initiatives to enhance and maintain client satisfaction and retention.
Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.
Facilitate continuous learning opportunities to expand the knowledge base of your staff.
Offer proactive development opportunities aligned with corporate goals and values.
Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.
Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment.
Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.
Generate creative solutions and innovative ideas to increase employee engagement and retention.
Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.
Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.
This job requires up to 25% travel for internal and/or client-facing meetings.