Client Services Manager

Kin + Co.; New York (NY); Híbrido; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Kin + CO. is seeking a Client Services Manager - Experiential to drive strategy, client management and growth for a B2C experiential agency.

You will be the main client contact ensuring successful execution of all experiential projects, working across departments to meet goals and expectations. Ideal candidates have agency or in-house experience, a client-focused mindset, and strong skills in managing client briefs, budgets and timelines.

Formación

• Experience in account management and client management within the experiential, events and brand experience space.
• Agency and/or in-house experience required.
• Client focused mindset.
• Exceptional experience managing, writing and responding to Client briefs and RFPs.

Responsabilidades

• Drive strategy, client management and company growth.
• Act as main contact for clients to ensure successful execution of experiential projects.
• Collaborate with internal and external teams on-site and remotely.
• Manage workflow across creative, strategy, production, and accounts.
• Negotiate contracts, vendors and suppliers while tracking budgets and timelines.
• Undertake reporting with clients post-event to ensure ROI.

Conocimientos

Account management

Client relations

Budget oversight

Project management

Strategic planning

Educación

Bachelor's Degree preferred

Descripción del empleo

Client Services Manager - Experiential role working for a B2C experiential agency.

06th November, 2026

The Company

Our Client is a B2C experiential agency and they are looking for a Client Services Manager - Experiential to join their team on a FT basis. This is a an exciting opportunity for a stellar account and client services professional looking to deliver brand experiences for global corporate brands.

The Role

The Client Services Manager - Experiential will be responsible for driving strategy, client management and company growth. They will act as the main point of contact for the client to ensure the successful execution of all experiential projects. The Client Services Manager - Experiential will work collaboratively across company departments to ensure all deliverables are meeting the client's goals and expectations.

Key responsibilities will include:

• Supporting the Accounts team to ensure all creative, strategic and design deliverables are in line with the client's goals and expectations and in line with company brand guidelines
• Managing the day to day client and customer relationships and communications
• Collaborate with internal and external teams (both on-site and remotely)
• Managing workflow across company departments (creative, strategy, production, accounts)
• Identifying and understanding objectives for key clients and stakeholders
• Negotiating and securing contracts, vendors, suppliers
• Tracking and managing budgets, schedules, deliverables and project timelines
• Managing all documentation and assets related to the account including creative, briefs, bids, files and decks
• Undertake extensive reporting with clients post event to ensure ROI
• Reporting directly to the VP, Client Services

06th November, 2026

The Company

Our Client is a B2C experiential agency and they are looking for a Client Services Manager - Experiential to join their team on a FT basis. This is a an exciting opportunity for a stellar account and client services professional looking to deliver brand experiences for global corporate brands.

The Role

The Client Services Manager - Experiential will be responsible for driving strategy, client management and company growth. They will act as the main point of contact for the client to ensure the successful execution of all experiential projects. The Client Services Manager - Experiential will work collaboratively across company departments to ensure all deliverables are meeting the client's goals and expectations.

Key responsibilities will include:

• Supporting the Accounts team to ensure all creative, strategic and design deliverables are in line with the client's goals and expectations and in line with company brand guidelines
• Managing the day to day client and customer relationships and communications
• Collaborate with internal and external teams (both on-site and remotely)
• Managing workflow across company departments (creative, strategy, production, accounts)
• Identifying and understanding objectives for key clients and stakeholders
• Negotiating and securing contracts, vendors, suppliers
• Tracking and managing budgets, schedules, deliverables and project timelines
• Managing all documentation and assets related to the account including creative, briefs, bids, files and decks
• Undertake extensive reporting with clients post event to ensure ROI
• Reporting directly to the VP, Client Services

Ideal for Someone who has

• Experience in account management and client management within the experiential, events and brand experience space
• Agency and/or In-house experience required
• Client focused mindset
• Exceptional experience managing, writing and responding to Client briefs and RFPs
• Experience working with internal and external stakeholders including production, technical, digital, marketing and creative teams
• Proven experience being the voice for the company and maintaining exceptional client relationships
• Proven experience working with multiple clients and projects simultaneously
• Strong strategic financial oversight over budgets, revenue, profitability
• Strong project management skills
• Strong attention to detail, flexibility and accountability for results
• Strong written and verbal communication skills
• A passion for events and marketing and drive to thrive in a fast-paced, high pressure agency environment
• Excellent computer skills
• Excellent time management and problem solving skills
• Strong desire to work with a fun, creative and entrepreneurial team in a fast-paced agency environment.
• The Candidate must be able to work evenings, weekends and holidays as needed; as well as participate in overnight travel for events
• Local and interstate travel may be required
• Bachelor's Degree preferred

The anticipated base salary range for this position is $120,000 - $150,000 + discretionary bonus + benefits annually, dependent on experience. The salary is based on a range of factors, including relevant experience, skills, knowledge, job-related qualifications, complexity of the role, market considerations, geographic location and region, and budgetary considerations. This is the anticipated base salary component of the total compensation package, which may include additional company benefits such as bonuses, commission, paid time off, medical, dental, vision, and retirement.

All Candidates applying for this job must be legally authorized to work in the United States.

About KIN + CO.

FIND YOUR EVENT TRIBE.

KIN + CO. is a boutique event recruitment agency, focused on engaging top events talent for our Clients across the industry.

We undertake all recruitment activities in accordance with applicable Equal Employment Opportunity Laws at the Federal and State level. It is our policy to provide equal employment opportunities to all individuals, regardless of race, color, religion or belief, national origin, marital status, sex, ancestry, age, disability/handicap, veteran status or any other classification protected by law.

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