Client Services Representative

GES - Global Experience Specialists; Hodgkins (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Healthcare, vision, dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Team activities

Job summary

GES - Global Experience Specialists is seeking a dedicated individual for a Client Services position located in downtown Chicago. The role involves supporting daily operations, managing exhibitor details, and attending show management meetings to ensure smooth event execution.

The ideal candidate should have at least two years of experience in the industry, strong communication skills, and the ability to work in high-pressure environments. Compensation starts at $22.00/hour, with a comprehensive benefits package for full-time employees.

Qualifications

• Two years' experience in the tradeshow, convention, hospitality industry, or special event planning preferred.
• Ability to adapt to multiple settings and shifting responsibilities.
• Capability to work under pressure.

Responsibilities

• Develop Exhibitor Kit manuals with show schedule and pricing.
• Manage show details in GES CORE system.
• Attend show management and operations meetings.
• Audit Show Organizer invoices for compliance.
• Assist Client Services Manager at show site.

Skills

Oral communication skills

Written communication skills

Organizational skills

Education

College degree preferred

Job description

This opportunity is an in‑person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611.

Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day‑to‑day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility‑provided forms and working with team to prepare final electronic manual for our exhibitors
• Handle exhibitor list entry and subsequent updates, edits and changes
• Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy
• Write, process and manage Show Organizer work orders, as necessary on assigned events
• Attend show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments
• Perform Client Services Representative functions as outlined in standard operating procedures
• Perform other assigned tasks in all GES applications pertaining to Client Services functions
• Acts as a liaison with show management, venue contacts, and production personnel with regard to all services
• Proficiency in recurrent Show Organizer invoice auditing, ensuring all company‑mandated policies are adhered to in regards to billing, pricing and contractual discounting
• Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools
• Assists Client Services Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs
• Serves as in‑house contact for Client Services Manager while they are at show site
• Produce miscellaneous/small projects as needed
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services

Qualifications

• College degree preferred
• Two (2) years’ experience in the tradeshow, convention, hospitality industry or special event planning preferred
• Good oral and written communication skills
• Good organizational skills

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at show site
• Position may require long hours during several months of the year
• Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non‑union employees

Compensation

Compensation: $22.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full‑time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities