Client Services Manager

Global Experience Specialists, Inc.; Hodgkins (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Vacation time

Job summary

Global Experience Specialists, Inc. is seeking a Client Services Manager for an in-person position in downtown Chicago. This role involves coordinating tradeshow production and on-site supervision, ensuring client satisfaction, and managing event logistics.

The ideal candidate has at least 2 years of experience in the tradeshow or hospitality industry, possesses strong communication skills, and can handle multiple tasks efficiently. Competitive compensation and a range of benefits are offered.

Qualifications

• 2 years experience in the tradeshow, convention, or hospitality industry.
• Ability to manage various tasks under pressure and in a team environment.
• Proficiency in running new and modified processes.

Responsibilities

• Manage shows from planning stages through to invoicing.
• Collaborate with clients and internal teams to ensure successful events.
• Oversee the creation and distribution of service kits for events.

Skills

Communication and collaboration

Detail-oriented

Customer relationship management

Multisystem management

General accounting and finance knowledge

Education

College degree preferred

Job description

Overview

This opportunity is an in-person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611.

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including collaborating with clients to gather information, help influence decision making and manage customer expectations
• Floor plan management
• Writing work orders
• Overseeing the creation, approval, and distribution of service kits
• Working with internal departments to ensure work orders are completed
• Overseeing the set‑up and tear down of shows
• Generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships
• Ensure all events are produced within established budget guidelines; budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill role in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• 2 years experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Compensation

$60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Benefits

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.