Client Services Manager

BAYADA Home Health Care; Hilo (HI); On-site; USD 45,000 - 55,000; Full time

Job summary

BAYADA Home Health Care is seeking a driven and compassionate Client Services Manager to join our Habilitation team in Hilo, Hawaii. You will help coordinate dependable services for clients and families while supporting the employees who provide care in the community.

This is a new position created to support the growth of the BHA office. You will help build strong relationships, maintain a responsive client experience, and contribute to an organized, collaborative office culture.

Qualifications

• Customer-focused approach to support clients, families and staff.
• Strong organizational skills with ability to manage priorities.
• Clear written and verbal communication; professional conduct.
• Ability to work on-site Monday–Friday in Hilo, 8:30 a.m.–5:00 p.m.
• Respect for confidentiality and quality standards.

Responsibilities

• Coordinate and support delivery of high-quality habilitation services.
• Develop and manage a caseload while maintaining relationships with clients, families, employees, and referrals.
• Engage with clients and families to understand needs and promote positive experience.
• Coordinate schedules and staffing to ensure reliable service delivery.
• Recruit, onboard, engage, and retain field employees.
• Provide administrative supervision and support to field staff.
• Maintain accurate client and employee information and follow processes.
• Monitor service coverage and caseload activity to meet office goals.
• Assist with fiscal management of the caseload and resource use.
• Collaborate with leadership to improve workflows and growth.
• Communicate professionally with clients, families, employees, and partners.
• Uphold BAYADA’s standards for quality, compliance and confidentiality.
• Perform additional duties to support the office operations.

Skills

Customer-service mindset

Strong organization

Detail orientation

Dependable

Collaborative

Clear communication

Professional judgment

On-site availability

Job description

Client Services Manager (CSM)

Habilitation | BHA Office

Location: 1221 Kilauea Avenue, Suite 60, Hilo, HI 96720
Work model: On-site; this is not a remote or hybrid position
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.
Compensation: Starting at approximately $50,000 annually, plus potential incentive compensation

Make a meaningful difference every day

BAYADA is seeking a driven and compassionate Client Services Manager to join our Habilitation team in Hilo, Hawaii. In this role, you will help coordinate dependable services for clients and families while supporting the employees who provide care in the community.

This is a new position created to support the growth of the BHA office. You will help build strong relationships, maintain a responsive client experience, and contribute to an organized, collaborative office culture. The role is well suited for a detail-oriented professional who enjoys balancing people, service coordination, and day-to-day operations.

As the office grows, your work will directly contribute to service quality, client and family satisfaction, employee engagement, and the continued strength of the local team.

What you’ll do

• Coordinate and support the delivery of high-quality habilitation services for clients and families.
• Develop and manage a caseload while maintaining strong client, family, employee, and referral-source relationships.
• Partner with clients and families to understand needs, respond to concerns, and promote a positive service experience.
• Coordinate schedules and staffing to support consistent, reliable service delivery.
• Participate in the recruitment, onboarding, engagement, and retention of field employees.
• Provide administrative supervision, guidance, and support to field employees.
• Maintain accurate client and employee information and follow established operational processes.
• Monitor service coverage, staffing needs, and caseload activity to help the office meet its goals.
• Support effective fiscal management of the assigned caseload and contribute to responsible use of office resources.
• Collaborate with office leadership and team members to address challenges, improve workflows, and support growth.
• Communicate professionally and promptly with clients, families, employees, and internal partners.
• Uphold BAYADA’s standards for quality, compliance, confidentiality, and service excellence.
• Perform additional responsibilities as needed to support the BHA office and the people it serves.

What we’re looking for

Required qualifications

• A customer-service mindset and a genuine interest in supporting clients, families, and employees.
• Strong organization and attention to detail, with the ability to manage multiple priorities.
• A driven, dependable, and collaborative approach to work.
• Clear written and verbal communication skills.
• Sound judgment, professionalism, and the ability to handle sensitive information appropriately.
• The ability to work on-site in the Hilo office Monday through Friday, 8:30 a.m.–5:00 p.m.

Preferred qualifications

• Experience in client services, healthcare, human services, habilitation, home care, social services, scheduling, recruiting, or office operations.
• Experience supporting people with intellectual or developmental disabilities and their families.
• Experience coordinating schedules, staffing, caseloads, or service delivery.
• Experience building relationships with employees, clients, families, referral partners, or community organizations.
• Familiarity with performance metrics, budgets, or other operational goals.

A specific degree or professional license is not required. Relevant experience, strong customer-service skills, and the ability to learn BAYADA’s processes will be considered carefully.

Why join BAYADA?

At BAYADA, we are committed to helping people live safely and comfortably in the place they call home. Our work is grounded in compassion, reliability, and respect—for our clients, their families, and one another.

As part of the Hilo team, you will have the opportunity to:

• Help shape a growing office and strengthen services in the local community.
• Build meaningful relationships with clients, families, and employees.
• Join a team that values accountability, teamwork, and continuous improvement.
• Grow your skills through training, support, and hands-on experience.
• Make a visible difference in the lives of the people and families we serve.

BAYADA is an equal opportunity employer and values the unique contributions of every individual. We are committed to creating an inclusive workplace where employees, clients, and families are treated with dignity and respect.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.