Client Services Manager

BAYADA Home Health Care; Charlotte (NC); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

BAYADA Home Health Care, Inc. is hiring a Client Services Manager for our Pediatric Skilled Nursing office in Charlotte, NC. You will lead client services, coordinate care, and grow your caseload while building strong community relationships.

The role emphasizes compassionate, high-quality home health care, collaboration with Clinical Managers, and proactive performance monitoring within a supportive team culture. Eligible candidates bring healthcare experience and leadership drive.

Qualificações

• Bachelor’s degree required.
• Experience in healthcare, home care, or medical office preferred.
• Supervisory experience is a plus.
• Proven ability to take on increasing responsibility and meet goals.
• Ambitious, motivated, and eager to grow.
• Strong computer skills (EMR experience a plus).

Responsabilidades

• Deliver exceptional service—ensure clients receive outstanding home health care with compassion and reliability.
• Manage and coordinate care—oversee scheduling, client needs, and service coordination.
• Build relationships—develop strong connections with clients, caregivers, referral sources, and community partners.
• Grow and expand—manage and proactively increase your caseload to help more clients in need.
• Collaborate and lead—partner with Clinical Managers to provide support and supervision to field employees.
• Monitor performance—oversee key metrics and ensure efficient fiscal management of your caseload.

Conhecimentos

Communication skills

Interpersonal skills

Leadership

Growth mindset

Healthcare experience

Formação

Bachelor’s degree

Ferramentas

EMR experience

Descrição da vaga

Ready to make a meaningful impact while growing your career?

BAYADA Home Health Care is looking for a Client Services Manager to join our Pediatric Skilled Nursing office in Charlotte, NC – and we want you on our team!

If you're a dynamic, motivated professional who thrives in a fast-paced, people-focused environment, this is your chance to step into an exciting role where you can build relationships, problem-solve, and help deliver top-quality home health care.

Why This Role?

• Make a Difference: Help ensure our clients receive compassionate, high-quality home health care.
• Fast-Paced & Rewarding: Manage client services, coordinate care, and proactively grow your caseload.
• Career Growth: We recognize talent! Advance within a company that values your ambition and leadership.
• Strong Team Culture: Work alongside a supportive team that’s passionate about making a real impact.

What You’ll Do as a Client Services Manager:

• Deliver Exceptional Service – Ensure clients receive outstanding home health care with compassion and reliability.
• Manage & Coordinate Care – Oversee scheduling, client needs, and service coordination.
• Build Relationships – Develop strong connections with clients, caregivers, referral sources, and community partners.
• Grow & Expand – Manage and proactively increase your caseload to help more clients in need.
• Collaborate & Lead – Partner with Clinical Managers to provide support and supervision to field employees.
• Monitor Performance – Oversee key metrics and ensure efficient fiscal management of your caseload.

What We’re Looking For:

• Bachelor’s degree (Required)
• Experience in healthcare, home care, or medical office preferred
• Supervisory experience is a plus
• Proven ability to take on increasing responsibility & meet goals
• Ambitious, motivated, and eager to grow
• Strong computer skills (EMR experience a plus!)
• Excellent communication & interpersonal skills

Why You’ll Love BAYADA:

• Award-Winning Workplace: Recognized by Newsweek, Forbes, and Glassdoor as one of the best places to work
• Competitive Pay & Weekly Paychecks
• Monday-Friday Schedule (No Nights or Weekends!)
• Comprehensive Benefits Package: Paid holidays, PTO, vision, dental, medical, employer-paid life insurance, 401(k) with match, and more
• Endless Growth Opportunities: We invest in you and your future
• Supportive Team & Positive Culture
• Small, Local Team with National Company Stability

Be part of something bigger than a job—join BAYADA Home Health Care and help us change lives every day.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.