Client Services Manager

BAYADA Home Health Care; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Job summary

BAYADA Home Health Care, Inc. seeks a Client Services Manager to coordinate dependable care for the Denver territory. This on-site role requires building strong client and staff relationships, guiding field employees, and balancing client needs with office goals.

You will learn and use BAYADA systems, support scheduling, and contribute to a high-quality care experience for clients and families.

Qualifications

• Proven ability to deliver compassionate client service.
• Ability to build trust with clients and field staff.
• Strong communication and interpersonal skills.
• Experience coordinating multiple stakeholders and schedules.

Responsibilities

• Coordinate and manage a caseload to ensure reliable client services.
• Build and maintain relationships with clients, staff, and referral sources.
• Support field staff with responsive communication and guidance.
• Participate in recruiting and strengthening the local care team.
• Manage schedules and adapt service delivery as needed.
• Contribute to caseload growth through excellent service.

Skills

Customer service

Relationship building

Communication

Team coordination

Tech-savvy

Education

Bachelor’s degree or equivalent healthcare experience

Tools

CRM software

Job description

Location: Denver, Colorado
Work model: Full time, on-site five days per week
Compensation: $60,000–$65,000 base salary, plus performance-based incentives and benefits

Join BAYADA

Client Services Manager (CSM)

Location: Denver, Colorado
Work model: Full time, on-site five days per week
Compensation: $60,000–$65,000 base salary, plus performance-based incentives and benefits

Join BAYADA

At BAYADA, our work is rooted in a commitment to provide compassionate, high-quality care and to support the people who make that care possible. We are seeking a personable, service-minded Client Services Manager to help coordinate dependable care, build trusted relationships, and support clients and field employees across the Denver territory.

This is a relationship-centered role for someone who brings warmth, sound judgment, initiative, and a genuine desire to help people succeed. You will balance the needs of clients and employees with the operational goals of the office, contributing to a supportive team and a strong care experience.

What you’ll do

• Coordinate and manage a caseload, helping ensure client services are delivered reliably and meet client needs.

• Build and maintain positive relationships with clients, field employees, referral sources, and colleagues.

• Support field employees through responsive communication, administrative guidance, and problem-solving.

• Participate in recruiting field employees and help strengthen the team serving the territory.

• Coordinate schedules and service needs, adapting thoughtfully as circumstances change.

• Contribute to the growth and development of the caseload through relationship-building and excellent service.

• Monitor the operational and financial health of the caseload and work toward team goals while keeping people and quality of service at the center.

• Learn and use the technology and systems needed to support day-to-day operations.

What you’ll bring

• A warm, respectful, people-centered approach. You can build trust, influence positively, and motivate others.

• Strong customer service skills and the ability to communicate with care and professionalism.

• A track record of working toward goals or targets, with a practical, team-oriented approach to results.

• Comfort with technology and the ability to learn new systems quickly.

• Initiative, follow-through, humility, and a willingness to take on challenges.

• The ability to work on-site at the Denver office five days per week.

Preferred qualifications

• Experience in healthcare, home care, or a related service environment.

• Experience supporting, leading, or managing people. People leadership experience is welcome, but not required.

• A bachelor’s degree, or equivalent relevant healthcare experience.

Candidates from customer-focused backgrounds such as hospitality, banking, or restaurants are encouraged to apply. A degree is preferred, not required; equivalent relevant experience is valued.

Work setting and compensation

This position is based in the Denver office and supports the Denver metro territory. The role is on-site five days per week; applicants should be able to commute reliably to the office. No routine travel is expected. On-call participation is not mandatory; voluntary coverage may be available and is compensated separately.

The base salary range is $60,000–$65,000, plus eligibility for performance-based incentives and benefits. Incentive compensation is based on the applicable plan and role performance.

About BAYADA

BAYADA Home Health Care is committed to helping people live safely at home with comfort, independence, and dignity. We are grateful for the clients, families, and care professionals who make this mission possible, and we continue working toward excellence in every interaction.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.