Client Services Manager

BAYADA Home Health Care; Londonderry (NH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Annual bonus up to $6,000

Medical, dental, vision insurance

Paid holidays

Vacation and sick leave

Employer‑paid life insurance

401(k) with company match

Employee Assistance Program

Weekly direct deposit

Job summary

BAYADA Home Health Care seeks a Client Services Manager in Londonderry, NH. This role blends customer service, operations, and relationship building to support high-quality, in-home care.

The position offers a Monday–Friday schedule with a base salary of $50,000–$55,000 plus an annual bonus up to $6,000. BAYADA provides comprehensive benefits and weekly direct deposit, with strong opportunities for professional growth.

Qualifications

• Bachelor's degree preferred.
• Prior home care, healthcare, or medical office experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous leadership or supervisory experience is a plus.
• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• A desire to grow and advance within a leading healthcare organization.

Responsibilities

• Deliver exceptional service by providing outstanding client experiences.
• Coordinate client services and address scheduling needs promptly.
• Manage and grow caseloads with proactive opportunities for growth.
• Build strong relationships with clients, referral sources, payors, and community organizations.
• Collaborate with Clinical Managers and office teams to ensure seamless care coordination.
• Monitor admissions, referrals, caseload performance, and other key metrics.
• Support field employees with guidance and support to caregivers and staff.
• Drive office success through service excellence and client satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem-solving

EMR proficiency

Healthcare knowledge

Leadership

Education

Bachelor's degree

Job description

Client Services Manager

Londonderry, NH | Monday-Friday | $50,000-$55,000/year + Annual Bonus

Make a Difference. Build Relationships. Grow with BAYADA.

BAYADA Home Health Care is seeking a Client Services Manager to join our New Londonderry, NH Senior Living office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients receive exceptional care where they feel most comfortable: at home.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you'll play a key role in coordinating services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees.

Why Join BAYADA?

• Competitive Compensation: Base salary of $50,000-$55,000 annually, depending on qualifications.
• Annual Bonus Opportunity: Earn up to $6,000 annually based on performance metrics.
• Work-Life Balance: Enjoy a Monday-Friday schedule.
• Comprehensive Benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer‑paid life insurance; 401(k) with company match; and an Employee Assistance Program.
• Reliable Pay: Paid weekly through direct deposit.
• Career Development: Opportunities for professional advancement, leadership development, and long‑term career growth.
• Supportive Culture: Experience the stability of a national leader with the personalized support of a local, close‑knit team.
• Meaningful Impact: Help clients and families receive exceptional care and support every day.

Learn more about BAYADA benefits.

What You'll Do as a Client Services Manager

As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high‑quality care delivery.

• Deliver Exceptional Service: Provide outstanding customer service and support positive client experiences.
• Coordinate Care: Manage client services and address scheduling needs in a timely and effective manner.
• Manage and Grow Caseloads: Oversee your assigned caseload while proactively identifying opportunities for growth.
• Build Strong Relationships: Develop lasting partnerships with clients, referral sources, payors, and community organizations.
• Collaborate with Leadership: Partner with Clinical Managers and office teams to ensure seamless care coordination.
• Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators.
• Support Field Employees: Work alongside clinical leadership to provide guidance and support to caregivers and staff.
• Drive Office Success: Contribute to overall office growth, service excellence, and client satisfaction.

What You'll Need

• Bachelor's degree preferred.
• Prior home care, healthcare, or medical office experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous leadership or supervisory experience is a plus.
• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and problem‑solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• A desire to grow and advance within a leading healthcare organization.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.