Home Care Client Services Associate

BAYADA Home Health Care, Inc.; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Award-winning workplace

Comprehensive benefits

Job summary

BAYADA Home Health Care is seeking a Client Services Associate for our Raleigh, NC Skilled Nursing Office. You will excel in delivering exceptional client service, coordinating onboarding for new RNs and LPNs, and handling background checks in line with state regulations.

This role emphasizes building relationships with clients, referral sources, payors and community organizations while managing caseloads and scheduling.

Qualifications

• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service.
• Focus on the new hire training and onboarding process for new RN's and LPN's.
• Run the background check process according to state regulations.
• Build strong relationships with regional recruiting partners.
• Build employee files.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.

Skills

Medical office experience

Home care experience

Goal achievement

Communication skills

Interpersonal skills

Electronic medical records

Strong computer skills

Tools

Electronic Medical Records

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Associatein our Raleigh, NC Skilled Nursing Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Associate will:

• Provide superior customer service
• Focus on the new hire training and onboarding process for new RN's and LPN's
• Run the background check process according to state regulations
• Build strong relationships with regional recruiting partners
• Build employee files
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations

Qualifications for a Client Services Associate:

• Prior medical office or home care experience preferred
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.