Customer Service Representative

Advatix Inc.; Strongsville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

HRforGrowth is assisting a client organization in hiring for a Client Services Representative within the Customer Success department. The role focuses on supporting Fortune 500 clients and smaller accounts, coordinating day-to-day project-based requests, and acting as the primary contact for marketing and location launch events.

The ideal candidate will manage client relationships at senior levels, identify growth opportunities, and collaborate with internal teams to ensure timely execution

Qualifications

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience.
• Two years of experience in program management is required.
• Ability to develop, maintain, and deepen relationships with senior-level client contacts.
• Track record of exceeding relationship management objectives.
• Proven business acumen, judgment, and decision-making skills.
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment.
• Understand the Retail world- Grand Openings experience ideal.
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time.
• Record of success as a self-starter who can work independently and in a team environment.
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements.
• Proficient in MS Office suite and able to learn new systems.
• Aptitude for interpreting contracts and legal documents.
• Ability to travel independently up to 5% or as may be required

Responsibilities

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Skills

Relationship management

Communication

Analytical thinking

MS Office

Contract interpretation

Education

Bachelor’s or advanced degree (business)

Tools

MS Office Suite

Job description

Department: Customer Success, Type: Full Time

Customer Service Representative

HRforGrowth® is engaged as the exclusive talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization.

Primary Objective of Position

We are seeking a Client Services Representative to join our growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests

This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Qualifications Required

• Bachelor’s or advanced degree, preferably in business, or equivalent work experience
• Two years of experience in program management is required
• Ability to develop, maintain, and deepen relationships with senior-level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
• Understand the Retail world- Grand Openings experience ideal
• Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time
• Record of success as a self-starter who can work independently and in a team environment
• Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements
• Proficient in MS Office suite and able to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

About HRforGrowth

HRforGrowth is a full-service HR and talent partner built to support companies that are scaling, transforming, or navigating change. HRFG is globally recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world class rigor and precision to identifying exceptional professional and executive talent on behalf of its clients — from temporary staffing to permanent hourly workers through to placing C-suite executives. HRforGrowth is presenting this opportunity in its capacity as the retained search partner and does not serve as the employer of record for this position.

Equal Employment Opportunity

In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

The hiring organization for this position is expected to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.