Client Services Lead - Operations, Data & Impact

University of Minnesota; Saint Paul (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive wages and paid holidays

Tuition benefits program

Excellent retirement plans with ERF/em

Public Service Loan Forgiveness (PSLF)

Employee wellbeing program

Transit benefits in Twin Cities

Job summary

University of Minnesota is seeking a Client Services Manager in the Twin Cities to provide operational leadership and direct supervision of frontline staff and client service programs. The role focuses on day-to-day operations, quality management, data reporting, and ensuring program outcomes.

The position oversees supervision of staff, development of workforce, and ensures delivery of HIV and prevention programming, while coordinating with the Office of Human Resources for audits and

Qualifications

• Requires BA/BS plus at least four years of experience or a combination of related education and work experience equal to eight years.
• Preferred qualifications include supervising a team and HIV/prevention programming experience.

Responsibilities

• Oversees day-to-day operations of client services programs and activities.
• Monitors service delivery, client engagement, productivity standards, and program outcomes.
• Provides direct supervision, coaching, performance management, and professional development for frontline staff.
• Oversees program data collection, entry, validation, and reporting activities.
• Ensures compliance with federal, state, university and funder requirements.

Skills

Staff supervision

Data reporting

Quality management

Program coordination

Education

BA/BS plus four years experience

Tools

CAREWare

Job description

University of Minnesota is seeking a Client Services Manager in the Twin Cities to provide operational leadership and direct supervision of frontline staff and client service programs. The role focuses on day-to-day operations, quality management, data reporting, and ensuring program outcomes.

The position oversees supervision of staff, development of workforce, and ensures delivery of HIV and prevention programming, while coordinating with the Office of Human Resources for audits and