Residential Ops Leader - Build Teams & Elevate Care

Mn Adult & Teen Challenge; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

PTO

Dependent care FSA

Disability insurance

Life insurance

a 403(b) retirement plan

Job summary

Minnesota Adult & Teen Challenge is seeking a Residential Operations Manager to lead the Minneapolis Men’s Residential Program. You will supervise the client care team, shape daily experiences for clients, and ensure the program meets DHS, licensing, HIPAA, and 42 CFR Part 2 requirements.

You will oversee admissions, programming, staffing, and crisis management across shifts, while partnering with Treatment Directors and HR to foster performance, retention, and compassionate care.

Qualifications

• 3+ years supervising technicians or direct care staff in a residential treatment setting.
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare.
• Experience managing schedules, staffing coverage, budgets and daily operations.
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries.
• A leader who coaches, develops people and holds a high standard with compassion.
• High school diploma or equivalent required; bachelor’s in human services, behavioral health, healthcare or business administration preferred.
• LADC preferred, not required.
• At least 1 year of freedom from problematic substances.
• Ability to pass a MN DHS background study.

Responsibilities

• Lead hiring, onboarding, training and retention for your department.
• Own hiring, onboarding, training and retention for your department.
• Partner with the Treatment Director and HR on performance, employee relations and promotions.
• Run regular team meetings and build a culture of servant leadership, accountability and hospitality.
• Oversee client supervision, programming and expectations across all shifts.
• Manage staffing, scheduling, overtime and workforce planning with Program Managers.
• Coordinate admissions, discharges, transportation, room assignments and client counts.
• Make sure documentation, incident reports and shift handoffs are complete and high quality.
• Be a visible leader on the floor, and step in during crises, behavioral incidents and emergencies.
• Champion hospitality, and use client feedback and performance data to drive improvements.
• Partner with clinical, nursing and admissions leaders on transitions and continuity of care.
• Keep the program compliant with DHS, licensing, HIPAA and 42 CFR Part 2 requirements.

Skills

Supervising staff

Crisis intervention

De-escalation

Behavior management

Leadership

Coaching

Staff scheduling

Budget management

Daily operations

Communication

Education

High school diploma or equivalent

Bachelor’s in human services, behavioral health, healthcare or business administration preferred

LADC preferred, not required

Job description

Minnesota Adult & Teen Challenge is seeking a Residential Operations Manager to lead the Minneapolis Men’s Residential Program. You will supervise the client care team, shape daily experiences for clients, and ensure the program meets DHS, licensing, HIPAA, and 42 CFR Part 2 requirements.

You will oversee admissions, programming, staffing, and crisis management across shifts, while partnering with Treatment Directors and HR to foster performance, retention, and compassionate care.