Client Services Lead

Trace Systems Inc.; South Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is looking for a Client Services Lead to oversee the helpdesk operations at Shaw AFB, SC. The successful candidate will manage daily operations, resolve technical issues, and provide client support. This role requires an active US Government Top Secret clearance along with a degree in Computer Science or equivalent experience. Join a growing team dedicated to supporting the nation's security interests while advancing your career.

Qualifications

• Active US Government Top Secret clearance with SCI eligibility.
• US Citizenship required due to the work nature.
• DoDM 8140 Information Assurance Technical Level 2 or higher.

Responsibilities

• Supervising daily operations of the helpdesk/client systems team.
• Assigning tasks and priorities among the team.
• Providing system support to clients operating on the network.
• Configuring client-level software and management functions.
• Implementing workstation software patches and security fixes.

Skills

Team management

Conflict management

Technical support

System configuration

User assistance

Communication skills

Education

Associate’s degree in Computer Science or related field

Job description

Job Overview

Job Title: Client Services Lead. Location: Shaw AFB, SC. This position is pending contract award.

Job Responsibilities

• Supervising daily operations of the helpdesk/client systems team.
• Conflict management.
• Assigning tasks and priorities among the team.
• Adding, moving, and changing client hardware and software to meet end‑user data, voice, mobile, and video needs.
• Providing system support to clients operating on the network/domain.
• Configuring client‑level software, modifying software configuration, and performing basic configuration‑management functions.
• Ensuring notification of the Unit Equipment Custodian of any hardware relocation and equipment problems; installing equipment in accordance with AFCENT and SPIN‑C directives.
• Assisting with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.
• Periodically reviewing the organization’s needs for computer resources and validating computer equipment requirements.
• Promoting user awareness concerning unauthorized or illegal use of computer hardware and software.
• Implementing client workstation software patches, security fixes, and service releases according to local instructions.
• Performing e‑mail management and assisting users with creating PSTs and moving official emails to electronic file plans.
• Tracking and managing OEM/COTS licenses, warranties, service‑level agreements, and renewals for client equipment and software.
• Supporting operations‑and‑maintenance of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set‑up, tear‑down, and troubleshooting).
• Briefing leadership.
• Traveling globally up to 10% of the time.
• Other duties as required.

Minimum Qualifications

• Active, in‑scope US Government‑issued Top Secret clearance with SCI eligibility.
• US Citizenship is required because of the nature of the work and contract requirements.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

General Experience

• Three years of experience managing a team of at least five personnel.
• Responding to help‑desk tickets and resolving technical issues for hardware, software, and network systems.
• Providing support for operating systems (Windows, macOS, Linux) and common software applications.
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
• Assisting end‑users with system logins, password resets, and account management.

Education

• Associate’s degree in Computer Science or a related field; or two or more years of IT help‑desk support experience combined with two or more years of experience in computer/IT hardware support (experience may be concurrent).

Company Overview

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad—whenever and wherever. We provide enterprise IT, engineering, full life‑cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.

How to Apply

We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems. Be part of a culture at our leading‑edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text "tracejobs" to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.