Service Desk & VTC Technician – TS/SCI Clearance

Leidos; South Carolina; On-site; USD 46,000 - 82,000; Full time

Job summary

Leidos is seeking a Service Desk/VTC Technician at Shaw Air Force Base, SC, to deliver professional IT support, manage help desk tasks, and maintain VTC/DVTC operations across Windows and Microsoft 365 environments.

The role requires TS/SCI clearance, 2–4 years of IT/Help Desk experience, and experience with JWICS scheduling. Candidates should be able to work at the base and participate in mission-critical communications support.

Qualifications

• Active DoD TS/SCI clearance required.
• IAT Level II baseline certification or higher (Security+ CE).
• Microsoft Windows 10 MCP certification or ability to obtain within 30 days.
• JWICS VTC scheduling experience.
• 2–4 years of professional IT/Help Desk experience.
• Experience with Office 365, Teams, and Power Apps.
• Basic LAN/WAN networking knowledge.

Responsibilities

• Act as first point of contact for end-users with professional support via phone, email, and in person.
• Manage day-to-day help desk operations to ensure timely resolution of requests.
• Document and audit service desk workflows to improve efficiency.
• Diagnose Tier 1 hardware/software issues and escalate to Tier 2 as needed.
• Administer user provisioning lifecycle using SharePoint and Power Apps.
• Provide end-user guidance on Windows, 365, Acrobat, OneDrive, and collaboration tools.
• Deliver troubleshooting and support for VTC/DVTC systems and connectivity.
• Coordinate secure JWICS Video Teleconferences for mission communications.
• Track monthly help desk metrics to meet SLAs.
• Lead or support special projects and daily operations as directed.

Skills

DoD TS/SCI clearance

IAT Level II (Security+ CE)

Windows 10 MCP

JWICS VTC scheduling

2–4 years IT/Help Desk

Office 365 / Teams / Power Apps

LAN/WAN basics

VTC/DVTC support

Education

High school diploma or equivalent

Tools

ServiceNow

Remedy

SolarWinds Web Help Desk

SharePoint

Power Apps

Job description

Leidos is seeking a Service Desk/VTC Technician at Shaw Air Force Base, SC, to deliver professional IT support, manage help desk tasks, and maintain VTC/DVTC operations across Windows and Microsoft 365 environments.

The role requires TS/SCI clearance, 2–4 years of IT/Help Desk experience, and experience with JWICS scheduling. Candidates should be able to work at the base and participate in mission-critical communications support.