Global Client Services Leader

Cigna Health and Life Insurance Company; Tennessee; Hybrid; USD 83,000 - 138,000; Full time

Benefits offered by this job

401(k)

company paid life insurance

tuition reimbursement

18 days paid time off per year

paid holidays

leaves of absence

Job summary

The Cigna Group seeks a Client Service Executive to own and support a book of business aligned to the CGHB National Account Segment, partnering with Sales to build enduring client relationships and deliver end-to-end service.

You will manage service strategy, resolve client needs promptly, engage internal partners on escalated issues, and drive first-contact resolution while maintaining high quality outcomes across plan administration.

Qualifications

• Bachelor's degree preferred in business or related field or equivalent work experience.
• Four plus years work experience in account management/account services or similar customer-facing roles.
• Ability to influence key decision makers through negotiation and conflict management.
• Strong analytical ability to design and track performance targets.
• Experience with Salesforce Service Center and Diamond helpful; strong communication skills.
• Proven ability to negotiate and influence internal/external stakeholders.
• Demonstrated leadership and ability to motivate in fast-paced settings.
• Ability to travel as needed for client relationships.

Responsibilities

• Partner with Sales to build and sustain client relationships to enhance The Cigna Group's reputation.
• Own the end-to-end service delivery, resolving client needs timely and cost effectively.
• Develop case-level service strategy and effective service solutions for plan administration.
• Engage internal matrix partners on escalated service issues including billing, eligibility, plan setup and claim payment.
• Perform root cause analysis and drive for first contact resolution.
• Attend client meetings to provide insights on complex client and customer issues.
• Facilitate engagement between subject matter experts to execute the service strategy for the client.
• Monitor client health metrics, present results, and provide routine service scorecard updates.
• Provide standard service reports to the account team and client.

Skills

Account management

Client relationships

Negotiation

Analytical ability

Sales support

Education

Bachelor's degree preferred

Tools

Salesforce Service Center

Diamond

Job description

The Cigna Group seeks a Client Service Executive to own and support a book of business aligned to the CGHB National Account Segment, partnering with Sales to build enduring client relationships and deliver end-to-end service.

You will manage service strategy, resolve client needs promptly, engage internal partners on escalated issues, and drive first-contact resolution while maintaining high quality outcomes across plan administration.