Client Services Intern - On-Site Summer Experience

Quiet Capital; Schaumburg (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Paylocity is offering a 12-week summer internship in Client Services at our Schaumburg, IL office. The program provides hands-on experience with account managers, learning how to build client relationships, solve problems, and deliver exceptional client experiences.

You’ll engage in onboarding, mentorship, shadowing, and real client interactions, culminating in a final presentation and project-driven results for leadership review.

Qualifications

• Active enrollment in a bachelor’s degree program with an anticipated graduation between December 2027 and Spring 2028.
• Preference for Business and Liberal Arts majors with a career interest in customer service, account management, and client success.
• Must have a GPA of 3.0 or higher
• Experience with data entry and client interaction preferred
• Strong technical aptitude; proficient in Microsoft Word and Excel

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to escape complex issues and ensure timely resolution of client needs.

Skills

Time management

Communication skills

Problem-solving

Attention to detail

Team collaboration

Education

Active enrollment in bachelor’s degree

GPA 3.0+

Tools

Microsoft Word

Microsoft Excel

Job description

Paylocity is offering a 12-week summer internship in Client Services at our Schaumburg, IL office. The program provides hands-on experience with account managers, learning how to build client relationships, solve problems, and deliver exceptional client experiences.

You’ll engage in onboarding, mentorship, shadowing, and real client interactions, culminating in a final presentation and project-driven results for leadership review.