Client Services & Intake Specialist

Community Action For Improvement Inc.; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

CAFI is seeking a full-time Customer Service/Administrative Specialist to support the Community Services Department at the Carrollton, GA location. The role involves intake, eligibility verification, clerical tasks, and collaboration with program coordinators to deliver services.

Responsibilities include data entry in EasyTrak, reporting, and participating in community events. A high school diploma or GED is required, with preference for an associate degree and knowledge of EasyTrak.

Qualifications

• High school diploma or GED required.
• At least two years professional experience.
• Valid Driver’s License.
• Associates degree or higher preferred.
• Working knowledge of EasyTrak program.

Responsibilities

• Meets with and assists members through the intake process and verifies eligibility for programs.
• Provides clerical support to managers and supervisors.
• Maintains client information in EasyTrak and other data tools.
• Prepares reports for the Community Services Department.
• Leads and participates in community events and partnerships.
• Keeps service centers tidy and professional.

Skills

Communication

Microsoft Word

Microsoft Excel

Organization

Team collaboration

Multitasking

Program applications budgeting

English proficiency

Education

High School Diploma or GED

Associates degree or higher

Tools

EasyTrak

Job description

CAFI is seeking a full-time Customer Service/Administrative Specialist to support the Community Services Department at the Carrollton, GA location. The role involves intake, eligibility verification, clerical tasks, and collaboration with program coordinators to deliver services.

Responsibilities include data entry in EasyTrak, reporting, and participating in community events. A high school diploma or GED is required, with preference for an associate degree and knowledge of EasyTrak.