Program Support Intake Specialist-Carrollton

Community Action For Improvement Inc.; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

CAFI is seeking a full-time Customer Service/Administrative Specialist to support the Community Services Department at the Carrollton, GA location. The role involves intake, eligibility verification, clerical tasks, and collaboration with program coordinators to deliver services.

Responsibilities include data entry in EasyTrak, reporting, and participating in community events. A high school diploma or GED is required, with preference for an associate degree and knowledge of EasyTrak.

Qualifications

• High school diploma or GED required.
• At least two years professional experience.
• Valid Driver’s License.
• Associates degree or higher preferred.
• Working knowledge of EasyTrak program.

Responsibilities

• Meets with and assists members through the intake process and verifies eligibility for programs.
• Provides clerical support to managers and supervisors.
• Maintains client information in EasyTrak and other data tools.
• Prepares reports for the Community Services Department.
• Leads and participates in community events and partnerships.
• Keeps service centers tidy and professional.

Skills

Communication

Microsoft Word

Microsoft Excel

Organization

Team collaboration

Multitasking

Program applications budgeting

English proficiency

Education

High School Diploma or GED

Associates degree or higher

Tools

EasyTrak

Job description

Job Details: Job Location: Carroll County Service Center - Carrollton, GA 30117, Position Type: Full Time, Education Level: High School, Travel Percentage: Negligible, Job Shift: Day, Job Category: Customer Service, POSITION SUMMARY

ESSENTIAL FUNCTIONS

• Meets with, speaks with, and assists members from a diverse public. Specialist will communicate program requirements to the public through the intake process; and verify eligibility of clients for State and Federal Programs.
• Provides clerical assistance as needed for managers and supervisors.
• Provides support and assistance to Program Coordinators, Program Manager, and other administrative team members.
• Maintains information in EasyTrak data collection tool and client tracking system. Maintains a working knowledge of EasyTrak software.
• When applicable, maintain a working knowledge of data collection tools such as Hancock, ChildPlus, or others.
• Maintains electronic and paper records and files.
• Prepares reports and other required documents for the Community Services Department.
• Attends staff meetings and trainings as required.
• Maintains knowledge of program guidelines and regulations to ensure proper delivery of program services.
• Performs any other work that may be required to deliver programs to achieve Agency goals and objectives.
• Leads, participates, and engages in community Events; may include distribution events, fundraising events, or other community initiatives.
• Participates in community partnerships and assists with implementing the conditions of MOUs (approved by the Executive Director.)
• Keeps Service Centers tidy and professional, including their own personal workspace.
• Performs similar job-related duties as assigned.

WORK ENVIRONMENT

This job operates in a clean, organized, and professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. unless otherwise approved by the Executive Director.

TRAVEL

Occasional local travel will be required for training / job requirement purposes. Reporting to other locations within our 5 county service area will be required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Minimum

• High school diploma or GED
• At least two years professional experience
• Valid Driver’s License

Preferred

• Associates degree or higher in relevant area of expertise
• Working knowledge of EasyTrak program

SKILLS AND ABILITIES

• Ability to pass a criminal history background check, driving history check, and submit to an initial physical drug screening.
• Ability to communicate effectively in English (both verbally and in writing).
• Sound working knowledge of Microsoft Word and Excel.
• Strong verbal, organizational, and interpersonal skills, and the ability to work collaboratively in a team environment.
• Ability to manage numerous tasks with little supervision.
• Ability to prepare program applications, including budget reports.
• Ability to stay focused in fast paced environment with high volume of clients.
• Ability to effectively communicate with staff and maintain positive working relationships.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; lift up to 30 pounds; and reach with hands and arms.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

AAP/EEO Statement

CAFI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CAFI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CAFI expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAFI’s employees to perform their job duties may result in discipline up to and including discharge.