Program Support Intake Specialist

Community Action For Improvement Inc; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Action For Improvement Inc. seeks a Program Support Specialist to assist the Community Services Department. You will participate in intake, verify eligibility for state and federal programs, and provide clerical support across CAFI locations.

The role requires strong English communication, MS Word/Excel skills, and ability to work with diverse clients in a fast-paced environment. Local travel for training and events is possible.

Qualifications

• High school diploma or GED required.
• Two years professional experience in community services or administrative support.
• Ability to pass a criminal history background check and a driving history check.

Responsibilities

• Meets with and assists members from a diverse public; explains program requirements.
• Verifies eligibility for State and Federal Programs during intake.
• Provides clerical support to managers and supervisors as needed.
• Maintains EasyTrak client tracking and data collection records.
• Attends staff meetings and trainings; supports program delivery and reporting.
• Participates in community events and partnerships as required.
• Keeps offices tidy and professional; supports multiple CAFI locations.

Skills

Communication skills

English proficiency

Microsoft Word

Microsoft Excel

Task management

Teamwork

Education

High school diploma or GED

Associates degree or higher in relevant area

Tools

EasyTrak

Hancock

ChildPlus

Job description

POSITION SUMMARYUnder the general supervision of the Program Coordinator, the Program Support Specialist is responsible for support duties within the Community Services Department. The Specialist is an integral part of intake for programs, including verification of eligibility. This is often a front line position and may include performing duties in a variety of CAFI locations.ESSENTIAL FUNCTIONSMeets with, speaks with, and assists members from a diverse public. Specialist will communicate program requirements to the public through the intake process; and verify eligibility of clients for State and Federal Programs.Provides clerical assistance as needed for managers and supervisors.Provides support and assistance to Program Coordinators, Program Manager, and other administrative team members.Maintains information in EasyTrak data collection tool and client tracking system. Maintains a working knowledge of EasyTrak software.When applicable, maintain a working knowledge of data collection tools such as Hancock, ChildPlus, or others.Maintains electronic and paper records and files.Prepares reports and other required documents for the Community Services Department.Attends staff meetings and trainings as required.Maintains knowledge of program guidelines and regulations to ensure proper delivery of program services.Performs any other work that may be required to deliver programs to achieve Agency goals and objectives.Leads, participates, and engages in community Events; may include distribution events, fundraising events, or other community initiatives.Participates in community partnerships and assists with implementing the conditions of MOUs (approved by the Executive Director.)Keeps Service Centers tidy and professional, including their own personal workspace.Performs similar job-related duties as assigned.WORK ENVIRONMENTThis job operates in a clean, organized, and professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. unless otherwise approved by the Executive Director.TRAVELOccasional local travel will be required for training / job requirement purposes. Reporting to other locations within our 5 county service area will be required.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QUALIFICATIONSMinimumHigh school diploma or GEDAt least two years professional experienceValid Driver’s LicensePreferredAssociates degree or higher in relevant area of expertiseWorking knowledge of EasyTrak programSKILLS AND ABILITIESAbility to pass a criminal history background check, driving history check, and submit to an initial physical drug screening.Ability to communicate effectively in English (both verbally and in writing).Sound working knowledge of Microsoft Word and Excel.Strong verbal, organizational, and interpersonal skills, and the ability to work collaboratively in a team environment.Ability to manage numerous tasks with little supervision.Ability to prepare program applications, including budget reports.Ability to stay focused in fast paced environment with high volume of clients.Ability to effectively communicate with staff and maintain positive working relationships.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; lift up to 30 pounds; and reach with hands and arms.Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.AAP/EEO StatementCAFI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CAFI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.CAFI expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAFI’s employees to perform their job duties may result in discipline up to and including discharge.