Client Services Dispatcher — In-Office 1st Shift

All-Stat Portable; Skokie (IL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

PTO

Long-Term Disability

Life Insurance

Overtime Opportunities

Job summary

All-Stat Portable in Skokie, IL, is seeking a Client Service Representative for the in-office, 1st shift role. You will handle intake orders, enter data into our medical tracking system, and dispatch services with a focus on fast turnaround and accurate information.

The position requires excellent communication and multitasking abilities. Ideal candidates have experience in medical settings or medical customer service, reliability in overnight shifts, and strong organizational and interpersonal

Qualifications

• Overnight shift availability and willingness to work weekends.
• Excellent verbal and written communication skills.
• Strong organizational skills to prioritize tasks effectively.
• Excellent interpersonal skills with internal and external managers, clients and associates.
• Experience in medical settings or medical customer service preferred.

Responsibilities

• Take intake orders from clients via phone and other methods for a 24/7 call center.
• Enter orders in the medical tracking system and maintain logs.
• Place outbound calls to provide status updates and relay results.
• Assist technicians and nurses with troubleshooting.
• Dispatch orders and route schedules to ensure fastest turnaround times.
• Create CD images upon request and distribute appropriately.
• Maintain clear communication with technicians and inform them of order details and obstacles.
• Provide field staff with order information, priorities, and traffic details.
• Grant online access to outside medical professionals.
• Correct and modify exam or order information as needed.
• Display urgency while delivering high-quality customer service.

Skills

Overnight shifts

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or higher

Job description

All-Stat Portable in Skokie, IL, is seeking a Client Service Representative for the in-office, 1st shift role. You will handle intake orders, enter data into our medical tracking system, and dispatch services with a focus on fast turnaround and accurate information.

The position requires excellent communication and multitasking abilities. Ideal candidates have experience in medical settings or medical customer service, reliability in overnight shifts, and strong organizational and interpersonal