24/7 Client Services Specialist – Medical Dispatch

allstatportable; Skokie (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

PTO

Long-Term Disability

Life Insurance

Overtime opportunities

Job summary

All-Stat Portable seeks a Client Services Representative for its Skokie, IL, in-office location on the 1st shift. The CSR acts as the communication point for emergency and non-emergency diagnostic service requests, entering orders, routing technicians, and relaying status updates in a fast-paced 24/7 call center environment.

The role requires excellent communication, strong organization, and the ability to multitask while prioritizing urgent needs for efficient exam completion.

Qualifications

• Availability to work overnight and weekends on a rotation basis.
• Excellent communication skills both verbal and written.
• Great organizational skills and ability to prioritize and delegate tasks.
• Experience in healthcare or medical setting and customer service.
• Dispatch experience preferred but not required.

Responsibilities

• Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment.
• Enter all orders in medical tracking system and maintain logs and other information.
• Place outbound calls to provide status updates and relay positive results.
• Assist technicians/nurses with troubleshooting.
• Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
• Create CD images upon request and distribute appropriately.
• Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
• Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
• Provide field techs with information about orders, traffic, obstacles and requirements.
• Grant online access to outside medical professionals.
• Correct and modify issues with exams or order information.
• Display a sense of urgency while providing the highest level of customer service and representing All-Stat Portable in the most courteous and professional manner.

Skills

Excellent communication

Organizational skills

Multitasking

Interpersonal skills

Prioritization

Attention to detail

Dispatch experience

Education

High school diploma

Tools

Medical tracking system

Job description

All-Stat Portable seeks a Client Services Representative for its Skokie, IL, in-office location on the 1st shift. The CSR acts as the communication point for emergency and non-emergency diagnostic service requests, entering orders, routing technicians, and relaying status updates in a fast-paced 24/7 call center environment.

The role requires excellent communication, strong organization, and the ability to multitask while prioritizing urgent needs for efficient exam completion.