Patient Service Representative

ActOne Group; Des Plaines (IL); On-site; USD 24,796 - 30,307; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative to support busy medical offices in Des Plaines and Park Ridge. This full-time, onsite role involves managing phone calls, scheduling appointments, and ensuring smooth front-office operations. Ideal candidates will have experience in medical reception and strong communication skills. Join a fast-paced environment and make a difference in patient care.

Qualifications

• Experience in medical reception or front desk operations preferred.
• Familiarity with EPIC or other EMR systems a plus.

Responsibilities

• Handle high-volume incoming phone calls.
• Schedule and reschedule patient appointments.
• Document all communication in EPIC.

Skills

Communication

Organizational Skills

Education

High School Diploma

Tools

EPIC

Job description

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$20/hour | Des Plaines & Park Ridge, IL | Mon–Fri 8:00 AM – 5:00 PM

We are seeking a Patient Service Representative (PSR) to support our busy medical offices in Des Plaines and Park Ridge. This is a phone-heavy, front-office role ideal for candidates with experience in medical reception, scheduling, or front desk operations.

Key Responsibilities:

• Handle high-volume incoming phone calls
• Schedule and reschedule patient appointments
• Check patients in and out
• Document all communication in EPIC (EMR system)
• Take and relay messages to physicians

Qualifications:

• High School Diploma or equivalent required
• Previous experience in a medical office or high-call-volume role preferred
• Familiarity with EPIC or other EMR systems a plus
• Strong communication and organizational skills

Compliance:

• Background check required
• Drug screen (oral swab accepted)

This is a full-time, onsite position offering a consistent weekday schedule and an opportunity to support a fast-paced healthcare environment.

Apply today to be considered.