Client Services & Dispatch Operations Leader

Excel Courier, Inc.; Ashburn, Northern (VA, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Excel Courier, Inc. in Ashburn, VA is seeking an Operations Manager – Client Services & Dispatch to lead the Client Services and Dispatch teams, driving performance and scalable processes that ensure high-quality service delivery.

You will develop people, establish accountability, and partner with the operations management team to align staffing, workflows, and compliance in a fast-paced environment.

Qualifications

• Five or more years of people-management experience leading and developing teams in a high-volume, dynamic environment.
• Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.

Responsibilities

• Lead Client Services and Dispatch teams and manage personnel development.
• Own performance standards and conduct regular performance reviews and coaching.
• Own and improve processes within Client Services and Dispatch; maintain metrics and training records.
• Ensure compliance with policies, procedures, safety rules, contracts, and regulations.
• Collaborate with the operations management team to implement cross-functional policies and goals.

Skills

Team Leadership

People Development

Performance Coaching

Interpersonal Skills

Conflict Resolution

Change Management

Customer Service

Delegation

Problem Solving

Communication

Job description

Excel Courier, Inc. in Ashburn, VA is seeking an Operations Manager – Client Services & Dispatch to lead the Client Services and Dispatch teams, driving performance and scalable processes that ensure high-quality service delivery.

You will develop people, establish accountability, and partner with the operations management team to align staffing, workflows, and compliance in a fast-paced environment.