Supervisor - Dedicated Operations

Excel Courier, Inc.; Ashburn (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Excel Courier, Inc. in Ashburn, VA is seeking an Operations Supervisor to lead our Dedicated Transportation team, overseeing day-to-day operations, supervising drivers and independent contractors, and ensuring on-time delivery.

This hands-on leadership role thrives in a fast-paced, 24/7 environment, focusing on client satisfaction, process improvements, and building strong client relationships while mentoring a high-performing team.

Qualifications

• 3+ years in transportation management.
• 3+ years in people management.
• B2B management experience.
• Strong English communication skills (verbal and written).
• Comfortable with evolving technology and digital tools.

Responsibilities

• Lead and supervise day-to-day operations for Dedicated Transportation clients
• Manage independent contractor driver assignments and coordinate backup coverage as needed
• Ensure your team has the orientation and resources they need to succeed
• Address performance issues and client concerns promptly, keeping management informed
• Drive continuous process improvement and maintain high client satisfaction
• Communicate clearly with all stakeholders about performance, updates, and changes
• Build trusted, lasting relationships with clients
• Prepare and submit reports on operational activities

Skills

Transportation management

People management

B2B management

English communication

Technology adoption

Job description

Operations Supervisor – Dedicated Transportation

Excel Courier | Ashburn, VA | Full-Time | On-Site

About This Role

We're looking for a results-driven Operations Supervisor to lead our Dedicated Transportation team. In this role, you'll leverage your leadership skills to ensure on-time delivery excellence while building strong client relationships. You'll oversee day-to-day operations, supervise drivers and contractors, and drive continuous improvement—all while working in a fast-paced, 24/7 operational environment.

This is a great opportunity for someone who thrives in a hands-on, action-oriented role and wants to grow their career in transportation logistics.

What You'll Do

• Lead and supervise day-to-day operations for Dedicated Transportation clients
• Manage independent contractor driver assignments and coordinate backup coverage as needed
• Ensure your team has the orientation and resources they need to succeed
• Address performance issues and client concerns promptly, keeping management informed
• Drive continuous process improvement and maintain high client satisfaction
• Communicate clearly with all stakeholders about performance, updates, and changes
• Build trusted, lasting relationships with clients
• Prepare and submit reports on operational activities

What We're Looking For

• 3+ years in transportation management
• 3+ years in people management
• B2B management experience
• Strong English communication skills (verbal and written)
• Comfortable with evolving technology and digital tools

Personal Qualities

• Grit, energy, and a hands-on approach
• Action-oriented with a results-driven mindset
• Player-coach mindset—you're ready to lead and do the work
• Strong business acumen combined with innovative thinking
• Composed under pressure and adaptable to changing priorities
• Excellent at giving clear, actionable instructions
• Skilled at analyzing data and managing multiple projects at once
• Leader who develops accountable, high-performing teams

Work Environment

This role operates in an office setting, in the field, at client sites, and occasionally in a warehouse. You'll use standard office equipment and occasionally lift packages up to 50 lbs. Evening and weekend hours may be required to support our 24/7/365 operations.

Next Steps

If you're ready to take the next step in your career and want to make an impact, Excel Courier is an equal opportunity employer. All candidates will be required to complete background screening, drug screening, and other pre-employment checks.