Client Services Director - Lead Impactful Care & Teams

Visiting Angels Greater Philadelphia; Philadelphia (Philadelphia County); On-site; USD 100,000 - 140,000; Full time

Job summary

Visiting Angels Greater Philadelphia is seeking a Client Services Director to lead people, solve complex challenges, and deliver exceptional client and caregiver experiences in a fast-paced, on-site Philadelphia environment.

You will oversee Operations, Wellness, HR, and Marketing as a unified team, mentor leaders, and build a culture of excellence, accountability, and compassionate service for seniors and their families.

Qualifications

• Bachelor's degree preferred.
• 10+ years leading people and service operations in healthcare, hospitality, luxury hospitality, or another client-focused industry.
• Proven experience managing managers and leading diverse teams in high-pressure environments.
• A track record of building strong teams and improving operational performance.
• Exceptional problem-solving and decision-making skills.
• Strong emotional intelligence and the ability to navigate sensitive conversations with clients, families, and team members.
• Strong communication, coaching, and relationship-building skills.
• Technical proficiency with Microsoft Office and scheduling/CRM systems.
• Flexibility to support the team during occasional evenings or weekends.
• Willingness to participate in on-call responsibilities.

Responsibilities

• Provide leadership and direction to the overall office team, including Operations, Wellness, and HR, with Marketing as a dotted-line function.
• Develop and mentor leaders and team members across the organization.
• Build a collaborative, accountable, and solutions-focused culture.
• Serve as a visible cheerleader and supporter for all office functions.
• Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions.
• Coordinate hundreds of moving parts to ensure the right support is in place at the right time.
• Help solve daily operational challenges, including client/caregiver matching and continuity of care.
• Partner with the Recruitment team to support strong hiring decisions and talent acquisition.
• Support the Wellness team with assessment and supervisory visits when needed.
• Lead with a Client First mindset; monitor satisfaction metrics and address escalations.
• Elevate every touchpoint of client and caregiver experience.
• Ensure families and team members feel heard, valued, supported.

Skills

Leadership

Operations

Client service

Relationship building

Emotional intelligence

Problem solving

Coaching

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Visiting Angels Greater Philadelphia is seeking a Client Services Director to lead people, solve complex challenges, and deliver exceptional client and caregiver experiences in a fast-paced, on-site Philadelphia environment.

You will oversee Operations, Wellness, HR, and Marketing as a unified team, mentor leaders, and build a culture of excellence, accountability, and compassionate service for seniors and their families.