Client Services Manager

Visiting Angels Greater Philadelphia; Jenkintown (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary based on experience

PTO

401K

Life Insurance

Lucrative bonus structure (paid out Qu

Healthcare benefit

On-call pay

Job summary

Visiting Angels Greater Philadelphia is seeking a Client Services Scheduling Manager in Jenkintown, PA. The role leads a team of Scheduling Managers and Coordinators to create and monitor care schedules for senior clients, ensuring high-quality homecare services and strong client satisfaction.

You will coordinate with the Wellness Team and Senior Management, document visits, and address issues with staff, clients, and referral sources.

Qualifications

• Associate degree in a healthcare-related field required or preferred.
• Two years of supervisory experience in senior homecare preferred.
• Proficiency with Microsoft Office, scheduling systems, and related software.
• Excellent communication and professionalism at all times.
• Detail-oriented team player capable of multitasking under pressure.

Responsibilities

• Assist Senior Manager and Director in managing Scheduling Managers and Coordinators.
• Serve as point person for client-related issues for cases under you and your team.
• Participate in initial and ongoing client and caregiver meetings.
• Staff cases based on client needs, caregiver skills, experience, and availability.
• Schedule, participate in, and document home visits; collect client feedback on caregiver performance.
• Collaborate to review Plans of Care and update as warranted.
• Evaluate client and employee satisfaction; resolve complaints and incidents.
• Recognize good performance and promote caregiver recognition.
• Escalate disciplinary actions as needed; maintain positive client relationships.
• Perform on-call evening and weekend duties; other management tasks as needed.

Skills

Supervisory experience

Microsoft Office

Scheduling systems

Communication skills

Attention to detail

multitasking

Calm under pressure

Education

Associate degree in healthcare-related field

Tools

Microsoft Office

Scheduling systems

Healthcare software

Job description

Visiting Angels is a private, non-medical home care agency seeking a dynamic, efficient, and friendly individual to join our team as Client Services Scheduling Manager in Jenkintown! Visiting Angels is part of Yen Care Group- a prominent name in Geriatric Care domain with presence in US, UK and India. As Client Services Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Services Manager, you will manage a team of Client Care Scheduling Managers/co-ordinators to assign appropriate caregivers and monitor their success. You will be also responsible for "front to back" interactions with clients.

Benefits

• Competitive salary based on experience(Best in the market!)
• PTO
• 401K
• Life Insurance
• Lucrative bonus structure (paid out quarterly)
• Healthcare benefit
• On-call pay

In this role you will

• Assist Senior Manager and Director in managing a team of Scheduling Managers and Coordinators
• Point person on all Client Related issues for cases under you and your team
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Recognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to the Senior Client Services Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team

Requirements

• Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions

This position is open at our office in Jenkintown PA. We are located at 1250 Greenwood Avenue, Suite 1A, Jenkintown, PA 19046. Please call us at [phone] with any questions!

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.