Dispatch Coordinator: Tech Scheduling & Customer Liaison

Optimum Communications Inc.; Hauppauge (NY); On-site; USD 39,000 - 65,000; Full time

Job summary

Optimum Communications Inc. in Hauppauge, NY, is seeking a detail-oriented Dispatch Representative to monitor scheduled installations and service calls.

Under supervision, you will manage multiple information sources in a busy communication center and act as the liaison between customers and technicians. Responsibilities include coordinating technician start times, routing, and status updates; ensuring on-time delivery, handling rescheduling, and assisting with billing and outage notifications.

Qualifications

• Dispatcher or equivalent experience required.
• Proficiency with Windows-based computers.
• Ability to read, write and communicate orally; strong keyboarding skills.

Responsibilities

• Monitor technician work times and report exceptions.
• Ensure routes and jobs are assigned and completed; balance workload.
• Contact customers to confirm appointments and reschedule missed ones; provide post-appointment follow-up.
• Provide customer assistance to resolve service problems and avoid unnecessary truck rolls.
• Reconcile work orders and customer accounts in billing system.
• Maximize sales opportunities by identifying customer needs and offering products as solutions.

Skills

Dispatcher experience

Windows proficiency

Multi-tasking

Communication

Education

High school diploma or equivalent

Tools

TOA routing tool

Job description

Optimum Communications Inc. in Hauppauge, NY, is seeking a detail-oriented Dispatch Representative to monitor scheduled installations and service calls.

Under supervision, you will manage multiple information sources in a busy communication center and act as the liaison between customers and technicians. Responsibilities include coordinating technician start times, routing, and status updates; ensuring on-time delivery, handling rescheduling, and assisting with billing and outage notifications.