Customer Care & Scheduling Specialist

Halco; Town of Phelps (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

FSA

Voluntary supplemental insurance (Afl/

Paid time off

Life insurance

Disability coverage

Gym membership reimbursement

Parental leave

Birthday bonus

Employee Assistance Program

Weekly paychecks

Job summary

Halco Home Solutions is hiring a Service Operations Specialist to join our Phelps, NY team. This in-person, full-time role handles customer calls and appointment scheduling, working closely with dispatch to keep scheduling organized. Expect a friendly environment focused on helping customers feel heard and cared for.

The position emphasizes customer service with daily scheduling tasks and daily collaboration with the dispatch team. NY location, competitive hourly pay, and full-time benefits.

Qualifications

• Two or more years of experience in an office, customer service, or call center role.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Proficiency with Microsoft Office, Google Docs, and general computer systems.

Responsibilities

• Answer incoming calls with a friendly, professional, and helpful approach.
• Listen to customers and accurately document their service needs.
• Schedule appointments based on customer needs and scheduling options.
• Coordinate with the dispatching team to schedule efficiently.
• Follow up on calls, messages, and scheduling requests.
• Maintain accurate customer information and appointment details in our systems.
• Communicate clearly with customers and internal team members.

Skills

Customer service

Phone etiquette

Organization

Communication

Multi-tasking

Tools

Microsoft Office

Google Docs

Job description

Halco Home Solutions is hiring a Service Operations Specialist to join our Phelps, NY team. This in-person, full-time role handles customer calls and appointment scheduling, working closely with dispatch to keep scheduling organized. Expect a friendly environment focused on helping customers feel heard and cared for.

The position emphasizes customer service with daily scheduling tasks and daily collaboration with the dispatch team. NY location, competitive hourly pay, and full-time benefits.