Client Services Coordinator (LA, NY, Chicago, Austin, or Dallas)

The Ladder Method; Los Angeles (CA); Remote; USD 41,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Flexible remote or hybrid structure

Job summary

The Ladder Method is seeking a Client Services Coordinator to shape the client journey from intake through ongoing partnerships and school collaboration. You will be a senior ambassador for our curriculum and standards of excellence, engaging with families and educational partners nationwide.

This strategic, self-starting role requires understanding ADHD, executive functioning, and educational coaching frameworks, with strong communication and relationship-building as core strengths.

Qualifications

• 3+ years of experience in education, admissions, client services, or relationship-driven leadership roles.
• Understanding of ADHD and executive functioning frameworks.
• Excellent communication and professional presence.
• Experience with CRM systems (HubSpot preferred).

Responsibilities

• Handle prospective family intake conversations.
• Clearly and confidently present The Ladder Method curriculum and coaching model.
• Work on client onboarding and ensure a seamless, concierge-level experience.
• Serve as a point of contact for families.
• Work within a client services team, potentially managing 1 or 2 team members.
• Assist with strategic outreach to school contacts to deepen partnerships.
• Build and maintain trusted relationships with counselors and administrators.
• Identify opportunities to improve client retention and satisfaction.
• Collaborate with leadership to refine client experience strategy.
• Proactively work within systems and processes that elevate service delivery.

Skills

Client services

Education

Relationship-building

CRM systems

Communication

Executive functioning

Tools

HubSpot

Job description

Client Services Coordinator

Full-Time | Remote (Preference: New York, Austin, Dallas, Chicago, or LA)

Location: Remote, Hybrid preferred if LA

Department: Headquarters | Administration

Compensation: $30-$35 per hour (USD), Full-Time

Experience Required: 3+ years in education, client services, admissions, or relationship-based leadership roles

The Ladder Method is seeking a Client Services coordinator to collaborate on and elevate the family and school experience nationwide.

This is a strategic role for a self-starting professional who understands education, executive functioning, and ADHD — and who can confidently represent our curriculum, philosophy, and standards of excellence.

You will not simply manage communication. You will shape the client journey, handle intake conversations, deepen school relationships, and serve as a senior ambassador of The Ladder Method brand.

About The Ladder Method

The Ladder Method is a premier executive-functioning and academic coaching company that teaches students how to learn. Our proprietary curriculum develops organization, focus, accountability, and independence — skills that create long-term academic success.

We support students navigating ADHD, executive functioning challenges, and rigorous academic environments. Our work is structured, research-informed, and deeply relationship-driven.

Our reputation is built on trust, discretion, and transformative results.

About The Role

Client Services Coordinator, you will collaborate with the Client Services team on the full client lifecycle — from prospective family intake through ongoing partnership and school collaboration.

You Will

• Handle intake conversations with sophistication and discernment
• Assess student needs and confidently articulate our executive-functioning curriculum
• Translate complex learning challenges into clear, actionable service recommendations
• Build trust with high-expectation families
• Help strengthen relationships with school counselors, administrators, and educational partners

This role requires both emotional intelligence and intellectual fluency. You must be comfortable discussing ADHD, executive functioning frameworks, academic strategy, and coaching methodology with credibility and clarity.

You are a self-starter who thrives in a fast-moving, entrepreneurial environment. You see gaps before they become problems. You build systems where needed. You are confident.

Schedule Details

• Must be available to work until 5pm PST Monday-Thursday
• Must be available to work until 4pm PST Friday

Key Responsibilities

• Handle some prospective family intake conversations
• Clearly and confidently present The Ladder Method curriculum and coaching model
• Work on client onboarding and ensure a seamless, concierge-level experience
• Serve as a point of contact for families
• Work within a client services team, potentially managing 1 or 2 team members
• Assist with strategic outreach to school contacts to deepen partnerships
• Build and maintain trusted relationships with counselors and administrators
• Identify opportunities to improve client retention and satisfaction
• Work in HubSpot records and communication systems
• Collaborate with leadership to refine client experience strategy
• Proactively work within systems and processes that elevate service delivery

Qualifications

• 3+ years of experience in education, admissions, client services, or relationship-driven leadership roles
• Understanding of the K–12 educational landscape
• Familiarity with ADHD and executive functioning challenges
• Ability to speak fluently and confidently about academic coaching frameworks
• Experience managing high-touch relationships
• Exceptional communication skills and professional presence
• Highly organized with strong operational instincts
• Self-starting, proactive, and comfortable operating autonomously
• Experience with CRM systems (HubSpot preferred)
• Background as a teacher, school counselor, learning specialist, or education administrator strongly preferred

Compensation & Schedule

• Full-Time
• $30-$35 per hour (USD)
• Flexible remote or hybrid structure within agreed availability
• Growth opportunities

Why Join The Ladder Method

• Premier, nationally recognized education company
• Mission-driven work supporting students with executive functioning challenges
• High-performing, entrepreneurial team
• Meaningful leadership opportunity with visible impact