Client Services Coordinator (LA, NY, Chicago, Austin, or Dallas)

The Ladder Method, Inc.; Los Angeles (CA); Remote; USD 41,000 - 48,000; Full time

Job summary

The Ladder Method is seeking a Client Services Coordinator to manage the full client lifecycle—from prospective family intake through ongoing partnership and school collaboration. This remote role supports nationwide families and partners, with a preference for candidates in LA or other hubs.

You will handle intake conversations, articulate our executive-functioning curriculum, and build trust with high-expectation families while strengthening relationships with school counselors and educational

Qualifications

• 3+ years of experience in education, admissions, client services, or relationship-driven leadership roles.
• Understanding of the K–12 educational landscape.
• Familiarity with ADHD and executive functioning challenges.
• Ability to speak fluently about academic coaching frameworks.
• Experience with CRM systems (HubSpot preferred).

Responsibilities

• Handle intake conversations with sophistication and discernment.
• Clearly and confidently present The Ladder Method curriculum and coaching model.
• Work on client onboarding and ensure a seamless, concierge-level experience.
• Serve as a point of contact for families.
• Build and maintain trusted relationships with counselors and administrators.
• Identify opportunities to improve client retention and satisfaction.
• Work in HubSpot records and communication systems.
• Collaborate with leadership to refine client experience strategy.

Skills

Client services

Education background

Relationship building

Communication

CRM systems

Education

K-12 education landscape

Tools

HubSpot

CRM software

Job description

Client Services CoordinatorFull-Time | Remote (Preference: New York, Austin, Dallas, Chicago, or LA)Location: Remote, Hybrid preferred if LADepartment: Headquarters | AdministrationCompensation: $30-$35 per hour (USD), Full-TimeExperience Required: 3+ years in education, client services, admissions, or relationship-based leadership rolesThe Ladder Method is seeking a Client Services coordinator to collaborate on and elevate the family and school experience nationwide.This a strategic role for a self-starting professional who understands education, executive functioning, and ADHD — and who can confidently represent our curriculum, philosophy, and standards of excellence.You will not simply manage communication. You will shape the client journey, handle intake conversations, deepen school relationships, and serve as a senior ambassador of The Ladder Method brand.About The Ladder MethodThe Ladder Method is a premier executive-functioning and academic coaching company that teaches students how to learn. Our proprietary curriculum develops organization, focus, accountability, and independence — skills that create long-term academic success.We support students navigating ADHD, executive functioning challenges, and rigorous academic environments. Our work is structured, research-informed, and deeply relationship-driven.Our reputation is built on trust, discretion, and transformative results.About the RoleClient Services Coordinator, you will collaborate with the Client Services team on the full client lifecycle — from prospective family intake through ongoing partnership and school collaboration.You will:Handle intake conversations with sophistication and discernmentAssess student needs and confidently articulate our executive-functioning curriculumTranslate complex learning challenges into clear, actionable service recommendationsBuild trust with high-expectation familiesHelp strengthen relationships with school counselors, administrators, and educational partnersThis role requires both emotional intelligence and intellectual fluency. You must be comfortable discussing ADHD, executive functioning frameworks, academic strategy, and coaching methodology with credibility and clarity.You are a self-starter who thrives in a fast-moving, entrepreneurial environment. You see gaps before they become problems. You build systems where needed. You are confident.Schedule details:Must be available to work until 5pm PST Monday-ThursdayMust be available to work until 4pm PST FridayKey ResponsibilitiesHandle some prospective family intake conversationsClearly and confidently present The Ladder Method curriculum and coaching modelWork on client onboarding and ensure a seamless, concierge-level experienceServe as a point of contact for familiesWork within a client services team, potentially managing 1 or 2 team membersAssist with strategic outreach to school contacts to deepen partnershipsBuild and maintain trusted relationships with counselors and administratorsIdentify opportunities to improve client retention and satisfactionWork in HubSpot records and communication systemsCollaborate with leadership to refine client experience strategyProactively work within systems and processes that elevate service deliveryQualifications3+ years of experience in education, admissions, client services, or relationship-driven leadership rolesUnderstanding of the K–12 educational landscapeFamiliarity with ADHD and executive functioning challengesAbility to speak fluently and confidently about academic coaching frameworksExperience managing high-touch relationshipsExceptional communication skills and professional presenceHighly organized with strong operational instinctsSelf-starting, proactive, and comfortable operating autonomouslyExperience with CRM systems (HubSpot preferred)Background as a teacher, school counselor, learning specialist, or education administrator strongly preferredCompensation & ScheduleFull-Time$30-$35 per hour (USD)Flexible remote or hybrid structure within agreed availabilityGrowth opportunitiesWhy Join The Ladder MethodPremier, nationally recognized education companyMission-driven work supporting students with executive functioning challengesHigh-performing, entrepreneurial teamMeaningful leadership opportunity with visible impactE04JI8007o8l409f1c3