Client Services Coordinator - Hybrid (Estate Planning)

Hougum Law Firm; Rhinelander (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid time off and holidays

Opportunities for professional growth

Engaging, team-oriented workplace

Job summary

Hougum Law Firm in Rhinelander, Wisconsin seeks a Client Services Coordinator to join our client-facing operations team. The role handles inbound/outbound calls, client intake, and appointment scheduling, ensuring clients feel supported and informed in an onsite setting.

The ideal candidate has 1–2 years in client services or legal-administrative roles, strong communication skills, and a professional, empathetic approach.

Qualifications

• 1–2 years experience in a client services, call center, customer service, or legal-administrative role.
• Strong phone-based communication; speak professionally, clearly, and patiently with clients.
• Excellent organizational skills with ability to manage multiple tasks and shifting priorities.

Responsibilities

• Greet clients and handle inquiries via phone, email, or in-person.
• Manage client intake: screenings, data entry, file setup, materials preparation.
• Schedule and coordinate appointments (in-office or virtual) with reminders.

Skills

Strong phone-based communication

Excellent organizational skills

Professionalism and empathy

Confidentiality and discretion

Hybrid work capable

Tools

Microsoft Office

Case management software

Job description

Hougum Law Firm in Rhinelander, Wisconsin seeks a Client Services Coordinator to join our client-facing operations team. The role handles inbound/outbound calls, client intake, and appointment scheduling, ensuring clients feel supported and informed in an onsite setting.

The ideal candidate has 1–2 years in client services or legal-administrative roles, strong communication skills, and a professional, empathetic approach.