Estate Planning Client Experience Specialist

Hougum-Law-Firm,-LLC; Rhinelander (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health/dental/vision insurance

401(k) with employer-match

Professional growth

Team-oriented workplace

Job summary

Hougum Law Firm, LLC in Rhinelander, Wisconsin, seeks a Client Services Coordinator to join our client-facing team. You will handle calls, emails, and in-person inquiries, support client intake, and help schedule appointments to ensure a welcoming, organized experience.

In this full-time, in-office role, you will collaborate with attorneys and paralegals, manage client files, input data into our case management system, and assist with engagement materials and events.

Qualifications

• 1–2 years in client services, call center, or legal-administrative role.
• Strong phone-based communication skills: speak professionally, clearly, and patiently with clients.
• Excellent organizational skills, detail-oriented, able to manage multiple tasks and shifting priorities.
• Proficient with Microsoft Office; ability to learn new case-management tools.
• Hybrid environment experience preferred (office + remote as needed).

Responsibilities

• Serve as primary contact via phone, email, and in-office interactions.
• Manage client intake: screenings, data entry, file setup, engagement materials.
• Schedule and coordinate appointments (in-office or virtual) with reminders.
• Maintain excellent client relations with timely, friendly communication.
• Collaborate with attorneys, paralegals, and staff to move matters forward.
• Monitor workflow and client status; update systems and deadlines.
• Support client experience: handle high call volume and document outcomes.
• Assist with data entry, document scanning, file maintenance, and reports.
• Adhere to confidentiality and regulatory requirements.

Skills

Client services

Call center

Customer service

Legal-administrative

Tools

Microsoft Office

Case management software

Job description

Hougum Law Firm, LLC in Rhinelander, Wisconsin, seeks a Client Services Coordinator to join our client-facing team. You will handle calls, emails, and in-person inquiries, support client intake, and help schedule appointments to ensure a welcoming, organized experience.

In this full-time, in-office role, you will collaborate with attorneys and paralegals, manage client files, input data into our case management system, and assist with engagement materials and events.