Client Services Coordinator — Growth & Sales Support

CORT; New York (NY); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Tech equipment

Weekly pay

Health insurance

401(k) with company match

Paid vacation & holidays

Disability & life insurance

Tuition reimbursement

Employee discounts

Career mentorship opportunities

Job summary

CORT is seeking a Client Services Coordinator for our New York office to handle customer inquiries, process orders, and coordinate fulfillment with internal teams. You will support Account Executives and manage post-delivery transactions while maintaining accuracy and a high level of service.

The role is full-time and on-site, with a schedule of 9am-6pm Monday through Friday. The ideal candidate is organized, detail-oriented, and proficient with CRM systems like Salesforce or HubSpot.

Qualifications

• High school diploma or equivalent.
• Experience with a CRM such as Salesforce or Hubspot.
• Experience with Microsoft Office including Outlook, Word, PowerPoint and Excel (basic Excel skills).
• Prior customer service or sales support experience.
• Ability to work in a fast-paced envrionment with strong multi-tasking and time-management skills.

Responsibilities

• Facilitate the processing and closing of a rental agreement, following proper procedure and communication and follow up with appropriate departments to ensure excellent customer service.
• Work with Account Executives to coordinate sales efforts.
• Facilitate all post-delivery transactions for existing customers.
• Follow company and district procedures to protect store security and company assets.
• Knowledge of CORT's array of products when product substitutions are necessary.
• Interacting in a professional manner with internal employees and external customers.
• Work with Account Executives to coordinate sales efforts.
• Ability to utilize computer systems (Salesforce) to manage contact information, schedule, email communication, customer research, and internal communications.
• The ability to work at least forty (40) hours per week, and additional hours, as needed.
• Complete required productivity and tracking on a consistent and timely basis.
• Assist customers and utilize selling skills, product knowledge, and added value selling to gain commitments from them to utilize CORT's services.

Skills

CRM systems

Customer service

Education

High school diploma or equivalent

Tools

Salesforce

HubSpot

Microsoft Office

Job description

CORT is seeking a Client Services Coordinator for our New York office to handle customer inquiries, process orders, and coordinate fulfillment with internal teams. You will support Account Executives and manage post-delivery transactions while maintaining accuracy and a high level of service.

The role is full-time and on-site, with a schedule of 9am-6pm Monday through Friday. The ideal candidate is organized, detail-oriented, and proficient with CRM systems like Salesforce or HubSpot.