Client Services Coordinator - Hybrid, Growth & Impact

Dormont Manufacturing Co; New York (NY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive health coverage

Generous vacation

401(k) plan

Employee Wellbeing Committee

Job summary

Dormont Manufacturing Co is looking for a dedicated Employer Services Coordinator based in New York City or other specified locations. This role focuses on supporting Plan Sponsors through effective communication, managing expectations, and resolving client issues in a timely manner.

Strong multitasking abilities and a customer service mindset are essential. Proficiency in tools like Excel and attention to detail will be key to success in this position. The offer includes competitive benefits and a hybrid work policy.

Qualifications

• Ability to manage high volumes of client inquiries and multitask.
• Strong commitment to customer service and proactive attitude required.
• Excellent attention to detail to ensure accuracy in communications.

Responsibilities

• Support Plan Sponsors by answering emails and calls professionally.
• Manage client expectations and work on administration issues.
• Collaborate with internal teams to resolve client issues effectively.
• Share insights to help improve the planning roadmap.

Skills

Multitasking

Customer service

Time management

Proficiency in Excel

Attention to detail

Tools

Adobe Acrobat

Google Sheets

Google Docs

Job description

Dormont Manufacturing Co is looking for a dedicated Employer Services Coordinator based in New York City or other specified locations. This role focuses on supporting Plan Sponsors through effective communication, managing expectations, and resolving client issues in a timely manner.

Strong multitasking abilities and a customer service mindset are essential. Proficiency in tools like Excel and attention to detail will be key to success in this position. The offer includes competitive benefits and a hybrid work policy.