Remote-Eligible Prelitigation Client Relations Specialist

Rutter Mills LLP; Norfolk (VA); Hybrid; USD 42,500 - 47,500; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) with matching after 1 year

Job summary

Rutter Mills LLP in Norfolk, VA seeks an experienced Prelitigation Client Relations Specialist to support paralegals and attorneys through proactive client communications and case updates. You will document interactions, answer questions, and help clients understand next steps in the personal injury process.

The role requires 3+ years in customer service or client relations, excellent communication and empathy, and strong organization with careful follow-through in a fast-paced legal

Qualifications

• 3+ years of customer service, client relations, call center, or professional office experience.

Responsibilities

• Communicate with clients mainly by phone and email regarding case updates, treatment status, and next steps.
• Answer client questions or direct them to the appropriate team member when needed.
• Document client communication and case updates accurately in the firm’s case management system.
• Identify client concerns, delays, or follow-up needs and elevate them appropriately.
• Maintain organized follow-up tasks to help support overall case progress.
• Follow firm procedures and maintain confidentiality in all client and case-related communications.

Skills

Customer service

Communication

Empathy

Active listening

Organization

Follow-through

Caseload management

Job description

Rutter Mills LLP in Norfolk, VA seeks an experienced Prelitigation Client Relations Specialist to support paralegals and attorneys through proactive client communications and case updates. You will document interactions, answer questions, and help clients understand next steps in the personal injury process.

The role requires 3+ years in customer service or client relations, excellent communication and empathy, and strong organization with careful follow-through in a fast-paced legal