Client Services Coordinator - Elevate Client Experience

SCC Saddle Creek Corporation; Winter Haven (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision

Wellness discounts

HSA with employer contribution

Weekly 401(k) match

Vacation immediately upon hire

8 holidays per year

Personal time after 90 days

EAP

Tuition reimbursement

Life insurance

Short term disability

Job summary

Saddle Creek Logistics Services is hiring a Client Service Coordinator in Winter Haven, FL to provide a high quality client experience and act as a liaison between the client and Saddle Creek. The role supports client relationships, resolves questions, and coordinates client requests with operations and vendors.

The position emphasizes clear communication, problem solving, and effective collaboration across client and internal teams, with on-site duties in a warehouse environment and

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business.
• Build strong rapport with partners with managing relationships, setting expectation and status communication.
• Assist clients with questions, offer solutions, researches issues and provides status updates.
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking.
• Proactively identify process improvements that enhance the Client experience and streamlines operations.
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors.
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately.
• Supports new client implementations/enhancements as needed.
• Ability to navigate warehouse systems as needed for client requests.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

Associates degree preferred

High School Diploma or GED required

Tools

Warehouse Management System (WMS)

Job description

Saddle Creek Logistics Services is hiring a Client Service Coordinator in Winter Haven, FL to provide a high quality client experience and act as a liaison between the client and Saddle Creek. The role supports client relationships, resolves questions, and coordinates client requests with operations and vendors.

The position emphasizes clear communication, problem solving, and effective collaboration across client and internal teams, with on-site duties in a warehouse environment and