Client Service Coordinator

Visiting Angels; Fairfield (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary with bonus

401k with company match

Health, Dental, Vision Insurance

PTO

Ongoing education and certification

Job summary

Visiting Angels of Fairfield seeks a dedicated Full-Time Client Service Coordinator to supervise in-home care for seniors. You will assess daily needs, develop care plans, and schedule caregivers while maintaining strong client and family relationships.

Ideal candidates have a college degree, experience with seniors, and excellent written and verbal communication skills. Fast-paced team environment requires problem-solving, discretion, and independent decision-making.

Qualifications

• Candidates must have a college degree and experience working with seniors in home or facility settings.
• Strong written and verbal communication skills are required.
• Ability to multi-task and manage multiple disruptions in a fast-paced environment.
• Excellent problem-solving, discretion, and independent decision-making abilities.

Responsibilities

• Process referrals from intake via email or phone in a timely manner.
• Match clients with suitable caregivers to meet care needs.
• Ensure cases are staffed appropriately and coverage is arranged.
• Coordinate on-call coverage for evenings and weekends on a rotating schedule.
• Maintain client and caregiver records in the Wellsky system and communicate concerns promptly.
• Build relationships with clients and family members and provide exceptional support.

Skills

College degree

Experience with seniors

Multi-tasking

Fast-paced environment

Problem-solving

Written communication

Verbal communication

Discretion & independent decisions

Client & caregiver issue resolution

Teamwork

Education

College degree

Job description

Full-Time Client Service Coordinator

Visiting Angels of Fairfield has an immediate need for a full-time Client Service Coordinator to supervise in-home care to seniors within our community. Visiting Angels is a non-medical home care agency, delivering compassionate, high-quality companion and personal care to seniors in their homes or places of residence. We are seeking candidates with a positive, can-do attitude and capable of working in a fast-paced work environment.

BENEFITS

• Competitivesalary and bonus, based upon experience
• 401k with company match
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Ongoing education, training and certification opportunities

POSITION PURPOSE

The Client Service Coordinator is responsible for determining and managing our clients’ total care needs. This individual will work with new clients to assess daily needs and develop a customized care plan. The CSC will also develop a weekly care schedule and identify a suitable caregiver. Candidates should have experience working with seniors and exhibit excellent verbal and written communication skills, the ability to problem solve, and work on multiple tasks simultaneously.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

The primary responsibilities are described below but do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

• Process all referrals received from intake, direct email or phone in a timely manner
• Match clients with appropriate caregivers who can fully meet the needs required
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Provide exceptional support to both clients and caregivers by responding to issues and requests in a timely, professional manner
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Wellsky system
• Communicate client concerns and caregiver issues to appropriate team members without delay
• Assist in coordinating referrals to community agencies, when appropriate
• Must be available to be on-call (paid) for evenings and weekends on a rotating schedule

REQUIRED JOB KNOWLEDGE AND SKILLS

• College degree
• Experience working with seniors in their home or in a facility
• Ability to multi-task
• Able to work in a fast-paced environment and manage disruptions
• Exceptional problem-solving skills
• Exceptional written and communication skills
• Ability to use discretion, prioritize and make decisions independently and in concert with other staff
• Ability to resolve client and caregiver issues in an efficient and timely manner
• Strong interpersonal skills and the ability to work well in a team environment