Client Services Coordinator

IMPAXX; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

IMPAXX is seeking a detail-oriented and customer-focused Client Service Coordinator to join our team. This role serves as a key liaison between insurers, third-party administrators, attorneys, clients, and internal departments, supporting Medicare Secondary Payer (MSP) Compliance services.

The Client Service Coordinator will manage an active caseload, coordinate documentation, maintain records, and ensure timely service delivery.

Qualifications

• High School Diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, Excel, and PDF software.
• Strong written and verbal communication skills.
• Professional telephone etiquette and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Responsibilities

• Manage an active caseload from initiation through service completion.
• Communicate with clients and stakeholders via phone and email to provide updates, answer questions, and obtain necessary documentation.
• Educate customers on available services and Medicare Secondary Payer Compliance requirements.
• Review, organize, and maintain confidential case information and electronic files.
• Accurately enter and maintain data within case management systems.
• Prepare correspondence, templates, reports, and other documentation using multiple software applications.
• Review medical records and supporting documentation as required.
• Collaborate with internal teams to meet client expectations and service standards.
• Escalate client concerns and exceptions when appropriate.
• Monitor assigned reports and maintain accurate daily work tracking.
• Cross-train with team members to provide support across functions as business needs require.
• Adhere to company policies regarding confidentiality, data security, and professional conduct.

Skills

Outlook

Word

Excel

PDF

Communication

Customer service

Data entry

Attention to detail

Education

High School Diploma

Bachelor's degree

Job description

IMPAXX is seeking a detail-oriented and customer-focused Client Service Coordinator to join our team. This role serves as a key liaison between insurers, third-party administrators, attorneys, clients, and internal departments, supporting Medicare Secondary Payer (MSP) Compliance services.

The Client Service Coordinator is responsible for managing an active caseload, coordinating the collection and review of documentation, maintaining accurate records, and ensuring timely delivery of services. Success in this position requires strong organizational skills, attention to detail, excellent communication abilities, and a commitment to providing exceptional client service.

Key Responsibilities

• Manage an active caseload from initiation through service completion.
• Communicate with clients and stakeholders via phone and email to provide updates, answer questions, and obtain necessary documentation.
• Educate customers on available services and Medicare Secondary Payer Compliance requirements.
• Review, organize, and maintain confidential case information and electronic files.
• Accurately enter and maintain data within case management systems.
• Prepare correspondence, templates, reports, and other documentation using multiple software applications.
• Review medical records and supporting documentation as required.
• Collaborate with internal teams to meet client expectations and service standards.
• Escalate client concerns and exceptions when appropriate.
• Monitor assigned reports and maintain accurate daily work tracking.
• Cross-train with team members to provide support across functions as business needs require.
• Adhere to company policies regarding confidentiality, data security, and professional conduct.

Qualifications

Required

• High School Diploma or equivalent.
• Proficiency with Microsoft Outlook, Word, Excel, and PDF software.
• Strong written and verbal communication skills.
• Professional telephone etiquette and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Preferred

• Bachelor's degree from an accredited college or university.
• One to three years of Workers' Compensation experience.
• Prior experience managing a caseload.
• Experience working in an insurance, legal, healthcare, compliance, or other highly regulated environment.

What We're Looking For

The ideal candidate is organized, dependable, and thrives in a collaborative environment. You enjoy balancing multiple priorities, communicating with clients and internal partners, and ensuring work is completed accurately and efficiently. You take ownership of your responsibilities, maintain confidentiality, and are committed to delivering a high level of service.

Location Preference

This role follows a Pacific Time Zone work schedule. While remote candidates will be considered, preference will be given to candidates residing in the Pacific Time Zone to best support team collaboration and client service needs.