Coordinator, Client Service

IMPAXX Solutions Inc.; Daytona Beach, Northern (FL, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Support

Paid Time Off

Holidays

Employee Discounts

Job summary

IMPAXX Solutions Inc. is seeking a Coordinator to serve as a Medicare Secondary Payer Compliance liaison, managing an active caseload and ensuring timely service delivery.

The role requires effective written and verbal communication with teammates and customers, with a focus on safeguarding confidential information. The position emphasizes collaboration across teams to meet client expectations, ongoing data entry accuracy, and willingness to cross-train with teammates for backup coverage.

Qualifications

• High school diploma or equivalent.
• Basic working knowledge of Outlook, Word, Excel, and PDF software.
• Bachelor's degree preferred.

Responsibilities

• Manage an active caseload and process services.
• Correspond with customers in writing using templates and instructions.
• Obtain information and documentation to complete requested services.
• Educate customers on services and Medicare Secondary Payer Compliance.
• Review and enter data into the case management system as required.
• Prepare documents and templates using multiple software programs.
• Review medical records to obtain rated ages.
• Respond to phone calls and emails addressing questions and concerns.
• Collaborate with all teams to meet customer needs and internal standards.
• Escalate concerns to Team Leader for review and resolution.

Skills

Caseload management

Written & verbal communication

Collaboration

Attention to detail

Education

High School Diploma

Bachelor's degree

Tools

Outlook

Word

Excel

PDF software

Job description

The Coordinator serves as a Medicare Secondary Payer Compliance liaison between insurers, third-party administrators, attorneys, and various departments within the company. The role involves managing and maintaining an active caseload containing confidential information. The Coordinator is responsible for both written and verbal communication with teammates and customers to ensure the completion of requested services. The ability to collaborate with all teams to meet internal and client-specific service expectations is essential. Additionally, this role requires a willingness to cross-train with teammates in similar roles to provide backup support when needed.

Essential Duties and Functions

• Manage an active caseload, processing various services through product delivery.
• Correspond with customers in writing using correct templates and customer instructions.
• Obtain necessary information and documentation to complete requested services.
• Educate customers on available services and Medicare Secondary Payer Compliance.
• Accurately review and enter data into the case management system according to requested services.
• Prepare documents, templates, and other correspondence as needed using multiple software programs.
• Review medical records to obtain rated ages.
• Responsible for electronic file organization.
• Receive and respond to telephone calls and emails, addressing customers' questions and concerns.
• Collaborate with all teams to meet customer needs and internal service standards.
• Work diligently to earn and maintain customer trust.
• Escalate customer concerns to the Team Leader for review and resolution.
• Review assigned exception reports.
• Prepare a daily Work Condition Report.
• Foster team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication
• Strictly adhere to company confidentiality policies and procedures, safeguarding sensitive information at all times.
• Any other duties as may be assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Qualifications

• Minimum High School Diploma or equivalent
• Basic working knowledge of Outlook, Word, Excel, and PDF software

Preferred Qualifications

• Bachelor's degree from an accredited university or college
• 1-3 years of experience in Workers Compensation
• Experience in managing a caseload

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits and benefit details and offerings may vary.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".