Client Services Coordinator

Private Health Management; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Private Health Management is seeking a Client Services Coordinator to assist clients facing serious medical conditions. This remote role requires proactive problem-solving, customer service skills, and the ability to navigate complex healthcare systems, contributing to impactful client outcomes and support.

Benefits

Health, dental, and vision benefits

401k with match

Stock options

Paid time off (PTO)

Qualifications

• 1+ year of professional care coordination experience in a complex environment.
• Concierge level customer service experience.
• High versatility and ability to manage multiple tasks.

Responsibilities

• Assist clients with care needs through direct communication.
• Collaborate with clinicians and researchers to provide optimal care.
• Facilitate client scheduling and billing support.

Skills

Communication

Problem-solving

Customer service

Multitasking

Technologically adept

Education

Bachelor's degree (BA or BS) preferred

Job description

Private Health Management (PHM), a clinically sophisticated healthcare navigation firm, specializes in assisting clients in obtaining the best care and outcomes when facing serious and complex medical conditions. Individuals and businesses who make health a priority rely on PHM to achieve the best of what's possible in medicine. We believe everyone should benefit from the latest science-backed insights , have access to the best diagnostics, specialists, and treatments, and receive independent guidance to make informed health decisions with confidence.

About the role

Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with serious medical conditions, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.

How You’ll Spend Your Days

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
• Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

What you bring to the table:

• 1+ Year of professional care coordination experience in a complex environment.
• Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.
• The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care
• High versatility. You thrive in a multitasking, ever evolving, fast paced role.
• A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm
• Highly technologically adept.
• College graduate strongly preferred (BA or BS)

Compensation: The target base salary for this position is $55,000 - $65,000.

This base salary is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, stock options, PTO and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.

This is a remote role requiring that you live in one of the following states: AZ, CO, FL, GA, ID, IL, IN, KY, MA, MI, MO, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA

Next steps

Private Health Management is a remote company with employees around the United States. We’re committed to providing you with the best possible interview experience and opportunities to spend meaningful time getting to know our company, mission, and wonderful teammates in our fully remote interviews. If your application is selected for interviews, you’ll hear from a member of our recruiting team to schedule next steps. Interviews will also include: the hiring manager, peers, and often an executive from the department. We have lots of questions for you, but we’re also excited to answer your questions about us. We appreciate your help in achieving an interview process that allows us to truly know each other and welcome your feedback and requests on how we can make this a reality for yourself & future candidates.

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