Guest Services Coordinator

Reside; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the alternative accommodations industry is seeking a Guest Services Coordinator. The role focuses on guest satisfaction through managing arrivals, assisting with check-ins and check-outs, and ensuring effective communication with guests. This full-time position offers competitive pay and various employee benefits, including medical insurance and 401k plans.

Benefits

Medical, Dental, and Vision Insurance

401k and Employer Match

Paid Holidays and Vacation Time

Quarterly and Annual Success Share Bonus

Tuition Reimbursement Program

Learning & Development Opportunities

Qualifications

• Customer service experience required.
• Hospitality experience preferred.

Responsibilities

• Prepare daily arrivals and assist with check-ins/check-outs.
• Handle guest communications and follow-up on guest issues.
• Conduct tours for potential guests.

Skills

Knowledge of Microsoft Office

Education

High School diploma

Tools

OPERA

Job description

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Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

The Guest Services Coordinator is responsible for preparing daily arrivals, assisting with check-ins and check-outs, and handling guest issues to ensure satisfaction. You will manage guest communications, including calls, emails, and voicemails. Additionally, you will perform tours for potential guests, follow up on maintenance requests, and assist with rent collection.

Position type: Full-time

Compensation: $18 -$22 per hour

Schedule: Monday – Friday 3:00pm – 11:00pm *Schedules may change based on business needs. May include holidays and/or alternate days or hours as needed.

On call schedule: *A schedule that defines which days an employee is on call will be posted in advance.

Essential Duties

• Prepare arrivals for the day: Contract (as needed), detail sheet and keys with Wi-Fi information.
• Prepare and send a summary sheet for the day.
• Assist with check ins and check outs.
• Handle guest issues and follow up to ensure guest satisfaction.
• Answer guest calls and respond to guest emails and voice mails within departmental response time policy.
• Complete all daily tasks and follow ups as assigned by management.
• Confirm guest departure or extensions for the following day.
• Report and follow up on all guest maintenance requests.
• Perform tours for all potential guests.
• Follow up with guests to update credit card information as needed.
• Assist with rent collection by the end of each month
• Maintain organized clean work environment.
• Attend and participate in scheduled meetings.
• Assist with additional overflow duties or projects.
• Respond to all emails and/or calls received once the business office is closed for the day when on call.
• Report to Assistant General Manager when supplies need to be ordered.
  
  

Qualifications

• Knowledge of Microsoft Office
• OPERA knowledge preferred but not required
  
  

Education & Experience

• Customer service experience
• Hospitality experience preferred
• High School diploma
  
  

Supervisory Responsibilities

• This position does not include any supervisory responsibilities.
• May provide cross-training to staff.
  
  

Work Environment

Work environment may change from day-to-day, depending on scheduled jobs.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is frequently required to use their hands. The employee must have the ability to dial, answer, and talk on a telephone. The employee is required to walk, stand, sit, bend, kneel and reach with hands and arms. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. The employee must have the ability to lift up to 50 pounds and drive.

Work Authorization

The employee must be legally authorized to work in the United States.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program
  
  

Work Authorization

The employee must be legally authorized to work in the United States.

EEO Statement

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

• Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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