Client Services Coordinator

Tucson; Tucson (AZ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

PTO

Holiday pay

Job summary

Tucson seeks an organized, high-energy Client Services Coordinator to manage busy office coordination and staffing operations. You will drive client and workforce management, overseeing a high-volume schedule and bridging client needs with workforce availability.

In this role, you will coordinate shifts, maintain CRM data, support payroll and invoicing, and ensure clear communication with clients and staff. A strong multitasking ability and proficiency with scheduling software are essential.

Qualifications

• 2+ years in a high-volume scheduling, staffing coordination, or logistics role.
• Healthcare/home care, hospitality, or staffing industry experience preferred.
• Proficiency with workforce management software (WellSky/ClearCare preferred) and CRM platforms.

Responsibilities

• Coordinate, update, and optimize weekly client schedules.
• Act as primary point of contact for clients and resolve scheduling conflicts.
• Communicate daily with field staff to assign shifts and track attendance.
• Maintain accurate records in CRM/scheduling database for shifts and client notes.
• Audit shifts and hours for payroll processing and client invoicing.

Skills

Multitasking

Communication

Attention to detail

Team coordination

Tools

WellSky/ClearCare

CRM platforms

Microsoft Office (Excel, Outlook)

Job description

Client Services Coordinator

About the Role

We are seeking an organized, high-energy Client Services Coordinator to manage the fast-paced coordination and staffing operations for our busy office. In this role, you will be the core engine driving our client and workforce management, directly oversight and maintaining a high-volume schedule. This is a vital position that bridges the gap between client needs, workforce availability, and logistical efficiency.

Core Responsibilities

• High-Volume Scheduling: Coordinate, update, and optimize weekly schedules to successfully fulfill client shifts.
• Client Relations: Act as the primary point of contact for clients, handling service inquiries, confirming coverage, and proactively resolving scheduling conflicts.
• Workforce Coordination: Communicate daily with field staff, contractors, or employees to assign shifts, track attendance, and manage call-outs or last-minute openings.
• Data Management: Maintain precise records in our CRM/scheduling database, ensuring all shift tracking, compliance paperwork, and client notes are accurate.
• Billing & Payroll Support: Audit completed shifts and hours weekly to ensure accurate data flow for payroll processing and client invoicing.

Job Requirements

• Experience: Minimum of 2+ years in a high-volume scheduling highly , staffing coordination, or logistics role.
• Industry Match: Experience in healthcare, home care, hospitality, or logistical staffing is heavily preferred.
• Technical Skills: Strong proficiency with workforce management software (WellSky/ClearCare preferred), CRM platforms, and Microsoft Office (especially Excel and Outlook).
• Skills & Abilities: Exceptional multitasking skills with the ability to stay calm and structured under pressure.
• Communication: Clear, professional verbal and written communication skills to effectively manage relationships with both clients and staff.

Benefits & Compensation

• Competitive hourly wage/salary based on experience.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.