Client Services Coordinator

Senior Helpers (US); Tucson (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

PTO & Holidays

Job summary

Senior Helpers (US) is seeking an organized, high-energy Client Services Coordinator to manage scheduling and staffing operations for our Tucson office. You will serve as the core link between clients, workforce, and logistics, ensuring timely coverage and accurate records.

In this role you will coordinate weekly shifts, maintain CRM data, support billing and payroll processes, and communicate clearly with clients and field staff to resolve conflicts.

Qualifications

• Minimum of 2+ years in a high-volume scheduling, staffing coordination, or logistics role.
• Experience in healthcare, home care, hospitality, or logistical staffing is heavily preferred.
• Proficiency with workforce management software (WellSky/ClearCare preferred), CRM platforms, and Microsoft Office (Excel/Outlook).

Responsibilities

• High-Volume Scheduling: Coordinate, update, and optimize weekly schedules to fulfill client shifts.
• Client Relations: Primary contact for clients, handle inquiries, confirm coverage, resolve scheduling conflicts.
• Workforce Coordination: Communicate daily with field staff to assign shifts and manage attendance.
• Data Management: Maintain CRM/scheduling records, shift tracking, compliance paperwork, and client notes.
• Billing & Payroll Support: Audit completed shifts/hours for payroll data flow and invoicing.

Skills

Scheduling

Multitasking

Communication

Organization under pressure

Tools

WellSky

ClearCare

CRM systems

Microsoft Excel

Microsoft Outlook

Job description

Client Services Coordinator

About the Role

We are seeking an organized, high-energy Client Services Coordinator to manage the fast-paced coordination and staffing operations for our busy office. In this role, you will be the core engine driving our client and workforce management, directly oversight and maintaining a high-volume schedule. This is a vital position that bridges the gap between client needs, workforce availability, and logistical efficiency.

Core Responsibilities

• High-Volume Scheduling: Coordinate, update, and optimize weekly schedules to successfully fulfill client shifts.
• Client Relations: Act as the primary point of contact for clients, handling service inquiries, confirming coverage, and proactively resolving scheduling conflicts.
• Workforce Coordination: Communicate daily with field staff, contractors, or employees to assign shifts, track attendance, and manage call-outs or last-minute openings.
• Data Management: Maintain precise records in our CRM/scheduling database, ensuring all shift tracking, compliance paperwork, and client notes are accurate.
• Billing & Payroll Support: Audit completed shifts and hours weekly to ensure accurate data flow for payroll processing and client invoicing.

Job Requirements

• Experience: Minimum of 2+ years in a high-volume scheduling highly , staffing coordination, or logistics role.
• Industry Match: Experience in healthcare, home care, hospitality, or logistical staffing is heavily preferred.
• Technical Skills: Strong proficiency with workforce management software (WellSky/ClearCare preferred), CRM platforms, and Microsoft Office (especially Excel and Outlook).
• Skills & Abilities: Exceptional multitasking skills with the ability to stay calm and structured under pressure.
• Communication: Clear, professional verbal and written communication skills to effectively manage relationships with both clients and staff.

Benefits & Compensation

• Competitive hourly wage/salary based on experience.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.