Client Services Coordinator

Prismatik; Irvine (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Prismatik in Irvine, CA is seeking an organized administrative professional to support the sales team with order processing, travel coordination and customer service. The role focuses on accurate data entry, timely order handling, and proactive communication to ensure client satisfaction.

Responsibilities include processing orders, coordinating travel, preparing routine reports, and maintaining records. The position requires a minimum of one year in an administrative or related role and offers a

Qualifications

• High School Diploma or equivalent.
• Minimum one year of administrative, fulfillment, shipping, travel coordination, or relevant experience.

Responsibilities

• Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing.
• Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
• Coordinates and schedules travel for traveling customers using Company’s designated travel agency to resolve issues and deliver a great customer experience.
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Maintains files, databases, records, and other documents and confirms data accuracy.

Skills

Administrative tasks

Order processing

Customer support

Travel coordination

Data entry

Communication

Education

High School Diploma or equivalent

Job description

Essential Functions

• Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth.
• Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
• Processes notifications of change orders; updates company systems on sales orders accordingly.
• Identifies customer’s account information using company systems and creates sales orders to corresponding purchase orders.
• Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.
• Coordinates complaints handling and other post market activities with Prismatik personnel.
• Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed.
• Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management.
• Establishes, maintains, and updates files, databases, records, and/or other documents.
• Coordinates and schedules flights and hotel accommodations for traveling customers using Company’s designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience.
• Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company’s travel policy.
• Makes last-minute travel arrangements due to inclement weather or other travel emergencies.
• Performs other related duties and projects as directed by management.

Education and Experience

• High School Diploma or equivalent.
• Minimum one (1) year of administrative, fulfillment, shipping, travel coordination, or relevant experience.

Pay Rate $18.00-$23.00/hr