Client Services Coordinator

Glidewell Dental; Irvine (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Glidewell Dental in Irvine, CA is seeking an organized administrative professional to support the sales team with order processing, account servicing, and post-market activities. You will coordinate travel arrangements, manage data entry, and ensure accurate records while maintaining open communication with Corporate to ensure smooth workflows.

The role involves processing orders, handling product shortages and delivery dates, monitoring backorders, and preparing reports on inquiries and sales

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of administrative, fulfillment, shipping, travel coordination, or relevant experience.
• Strong data entry and order processing skills.

Responsibilities

• Process orders and provide customer support including product shortages, delivery dates, price changes, etc.; verifies accuracy of orders.
• Coordinate travel arrangements for traveling customers using Company travel policy.
• Maintain files, databases, records, and other documents; update systems as needed.
• Communicate with Corporate to ensure efficient workflow and up-to-date information.
• Monitors backorder reports and coordinates with departments to fulfill backorders.

Skills

Order processing

Customer service

Data entry

Travel coordination

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

CRM software

Company systems

Travel booking tools

Job description

• Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth.
• Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
• Processes notifications of change orders; updates company systems on sales orders accordingly.
• Identifies customer's account information using company systems and creates sales orders to corresponding purchase orders.
• Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.
• Coordinates complaints handling and other post market activities with Prismatik personnel.
• Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed.
• Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management.
• Establishes, maintains, and updates files, databases, records, and/or other documents.
• Coordinates and schedules flights and hotel accommodations for traveling customers using Company's designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience.
• Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company's travel policy.
• Makes last-minute travel arrangements due to inclement weather or other travel emergencies.
• Performs other related duties and projects as directed by management.

Essential Functions

• Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth.
• Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
• Processes notifications of change orders; updates company systems on sales orders accordingly.
• Identifies customer's account information using company systems and creates sales orders to corresponding purchase orders.
• Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.
• Coordinates complaints handling and other post market activities with Prismatik personnel.
• Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed.
• Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management.
• Establishes, maintains, and updates files, databases, records, and/or other documents.
• Coordinates and schedules flights and hotel accommodations for traveling customers using Company's designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience.
• Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company's travel policy.
• Makes last-minute travel arrangements due to inclement weather or other travel emergencies.
• Performs other related duties and projects as directed by management.

Education and Experience

• High School Diploma or equivalent.
• Minimum one (1) year of administrative, fulfillment, shipping, travel coordination, or relevant experience.

Pay Rate $18.00-$23.00/hr