Fire Service Manager

Johnson Controls; Lenexa (KS); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K

Medical, dental, and vision

Paid vacation and holidays

Job summary

Johnson Controls seeks a Fire Service Manager to lead a district service team focused on customer satisfaction, safety, and excellence in operations. You will supervise technicians, inspectors, and sales staff delivering Fire Alarm, Security, and related services.

Responsibilities include ensuring contractual obligations, resolving issues swiftly, and driving service sales, profitability, and efficiency while managing expenses and workforce planning across the district.

Qualifications

• Proven leadership in a multi-disciplinary service team environment.
• Strong understanding of P&L components and operational impact.
• Proficient with MS Office and online systems; data-driven mindset.

Responsibilities

• Lead and support a district service team serving multiple customers.
• Ensure commitments are met and resolve service/collection concerns promptly.
• Support service sales, revenue growth, and profitability across segments.
• Manage expenses, AR/collections, manpower, capex, and inventory per plan.
• Strengthen communications with customers from first contact to delivery and service.
• Hire, develop, and evaluate local staff and coach the team for safety and performance.
• Participate in ride-alongs to review safety, productivity, and outcomes.
• Ensure safety training is current and support investigations as needed.
• Comply with laws, policies, and procedures.

Skills

Leadership

P&L management

MS Office

Customer interaction

Communication

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls is a global leader helping customers protect people, places, and performance through fire protection, life safety, and building solutions. In this role, you will help lead a district service team with a strong focus on customer satisfaction, safety, and operational excellence.

Role Overview

The Fire Service Manager drives customer satisfaction by supervising technicians, service sales representatives, inspectors, and administrators who support district service customers. This role ensures contractual obligations are fulfilled, customer concerns are resolved quickly, and service operations are managed effectively across Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems, and Extinguishers/Commercial Kitchen Hood service.

Key Responsibilities

• Lead and support a multi-disciplinary service team serving district customers.
• Ensure contractual commitments are met and customer complaints related to service and collections are resolved promptly.
• Support new service sales, revenue growth, profitability, and market potential across business segments.
• Manage operating expenses, accounts receivable/collections, manpower, capital, and inventory against the approved financial plan.
• Strengthen customer communications and relationships from initial contact through order acquisition, delivery, installation, and service.
• Train service personnel, build team capability, and help improve efficiency and productivity across the district.
• Hire, develop, and evaluate local service staff while maintaining open communication across departments.
• Participate in technician ride-alongs to review safety compliance, productivity, and performance.
• Ensure employee safety training is complete and up to date, and support workplace accident investigations as required.
• Comply with federal, state, and local laws, as well as company policies and procedures.

How You Will Do It

• Own outcomes with accountability, safety, and integrity by making sure the service organization meets commitments, follows company policies, and supports a safe work environment.
• Stay close to the work and remove obstacles for customers by spending time with the team, understanding service issues firsthand, and responding quickly to complaints and collection concerns.
• Improve every day through continuous improvement, candor, and problem-solving by monitoring performance, coaching team members, and taking action on productivity, quality, and financial results.
• Win as one team by building trust across technicians, sales, inspectors, administrators, and internal partners, while encouraging diverse perspectives and strong communication.
• Use data and operational discipline to manage P&L performance, staffing, inventory, and collections against business goals.
• Reinforce training, development, and clear expectations so the team can support current needs and future growth.

Qualifications

• 5-10 years of experience in an integrated systems sales/service environment, with a portion of that time in a supervisory role.
• Strong, positive leadership skills and an action-oriented approach.
• Strong understanding of P&L components and how they relate to operational performance.
• Proficiency with MS Office and online systems.
• Demonstrated management and leadership abilities, including training, team building, presentation, negotiation, administration, and effective interaction with customers and internal teams.
• Ability to pass a pre-employment background screening and drug test.
• Valid driver’s license and a driving record that meets company requirements.

Nice to Have

• Knowledge of Oracle.

Why Join Us

• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Extensive product and on-the-job/cross-training opportunities with outstanding resources.
• An encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

HIRING SALARY RANGE : $100,100 - $150,350 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $1.5B Post IPO Debt

Momentum

Team growth

2% in 12 mo

59,760 employees on LinkedIn

Employee experience

What it’s like inside

3.6

12,214 reviews

70% would recommend

Culture & values

Culture & values 3.6

Work-life balance

Work-life balance 3.7

Career opportunities

Career opportunities 3.5

Compensation & benefits

Compensation & benefits 3.6

Funding history

Post IPO Debt $250M

Post IPO Debt $525.6M

Post IPO Equity $90M

May 2024

Post IPO Debt $700M

Apr 2024

Where they work

Headquarters Cork, Ireland