Client Services Coordinator

Socket.dev; Hackensack (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Dental Benefits

Company-Paid Life Disability & AD&D

PTO

401(k) with Company Match

Career Development & Training

Be the face of Guardian Data

Visible impact and responsibility

Job summary

Guardian is seeking a Client Services Coordinator in South Hackensack, NJ to coordinate complex ITAD projects and serve as the central point of execution. You will work with field technicians to ensure readiness, manage timelines, and document progress to keep projects on track.

You will maintain ERP/CRM data and collaborate across internal stakeholders, with travel up to 25% as project needs require. This role emphasizes accountability and operational rigor.

Qualifications

• Experience coordinating projects in operations, logistics, field services, or technical environments.
• Strong written and verbal communication skills; ability to manage multiple active projects.
• Willingness to travel up to 25% as project needs require.

Responsibilities

• Coordinate data erasure, data center decommissioning, and ITAD services; confirm scope, timelines, staffing, travel, dependencies.
• Partner with Field Support and Technicians to ensure readiness and clear assignments.
• Manage project communications; provide updates and surface risks.
• Track progress and resolve issues within scope; escalate when needed.
• Support documentation and closeout; ensure chain-of-custody records and project docs are complete.
• Maintain system accuracy in ERP, CRM, and project tracking tools.

Skills

Operations coordination

Field teamwork

Communication skills

Project management

Travel readiness

IT services exposure

Job description

Client Services Coordinator

Location Guardian HQ South Hackensack, New Jersey

Guardian operates with a client-first, execution-driven model built on clear ownership, disciplined handoffs, and operational rigor. Our clients trust Guardian with sensitive time-critical and technically complex work, including data erasure, data center decommissioning, and large-scale IT asset disposition projects. That trust depends on precision coordination, responsive communication, and disciplined follow-through across every phase of execution.

As a Client Services Coordinator you sit at the center of that execution.

You are responsible for coordinating complex field projects that span multiple technicians, locations, timelines, and service types. You work closely with the Field Support team and field technicians to ensure projects are properly planned, staffed, communicated, and executed. You keep work moving, surface risk early, and ensure projects close cleanly.

The Opportunity

Your role exists to manage complexity. Data erasure and data center projects require tight sequencing, accurate documentation, technician readiness, and constant communication. You are responsible for keeping all moving parts aligned from pre-project planning through final closeout.

This role is designed for a coordinator who has moved beyond basic scheduling and is ready to own multi-day, multi-site, or multi-technician projects with real operational risk and client visibility.

What You Will Do

• Coordinate Complex ITAD Projects
  • Plan and coordinate data erasure, data center decommissioning, and other advanced ITAD services. Confirm scope timelines, staffing requirements, travel needs, and dependencies before work begins.
• Partner With Field Support and Technicians
  • Work directly with Field Support and field technicians to ensure alignment and clarity on readiness. Confirm technician assignments, travel plans, access requirements, equipment needs, and job sequencing.
• Manage Project Communication
  • Serve as a central point of coordination for internal stakeholders and select client communications. Provide clear updates, manage changes, and elevate risks before they impact delivery.
• Track Progress and Resolve Issues
  • Monitor active projects for timing gaps, documentation issues, or execution risk. Resolve what is within scope and elevate issues quickly when intervention is required.
• Support Documentation and Closeout
  • Ensure chain-of-custody records, certificates of data destruction, asset inventories, and project documentation are complete, accurate, and submitted on time. Prepare projects for clean closeout and billing.
• Maintain System Accuracy
  • Keep ERP, CRM, and project tracking tools accurate and current. Complex projects fail when data is wrong. Your role prevents that.

Why You’ll Love Working Here

• Health & Dental Benefits
• Company-Paid Life, Disability & AD&D Insurance
• PTO
• 401(k) with Company Match
• Career Development & Training – we invest in your growth!
• Be the face of Guardian Data, delivering exceptional service to clients
• A role with real responsibility and visible impact

Who You Are

A Structured and Detail-Focused Coordinator

You are comfortable managing complex moving parts and do not lose control when timelines tighten or variables change.

A Calm and Direct Communicator

You communicate clearly with technicians, leaders, and clients. You surface issues early and do not hide problems.

An Operator Who Thrives on Accountability

You understand that execution quality matters and that small misses compound quickly in high-risk environments.

What You Bring

• Experience coordinating projects in operations, logistics, field services, or technical environments
• Comfort working with field teams' schedules and travel coordination
• Strong written and verbal communication skills
• Ability to manage multiple active projects simultaneously
• Willingness to travel up to 25% as project needs require
• Bonus exposure to IT services, data center environments or data handling workflows

Schedule and Compensation

Full-time role based out of Guardian HQ
Monday through Friday standard business hours with flexibility based on project needs

This role is ideal for someone who wants to sit at the center of real operational complexity and be trusted with work that cannot fail quietly.