Service Scheduling Coordinator

Guardian Fire Protection Services, LLC; Rockville (MD); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Medical and dental insurance

Paid holidays

Vacation and personal time

Job summary

Guardian Fire Protection Services, LLC in Rockville, Maryland, is looking for a Service Scheduling Coordinator. This essential role requires excellent organization and communication skills, as the ideal candidate will manage appointment scheduling for technicians while handling customer calls efficiently.

The candidate will thrive in a fast-paced environment, have prior experience in a call center, and be adept at developing customer relationships.

Qualifications

• Experience in fast-paced call center, telemarketing, or dispatcher environment preferred.
• Excellent verbal and written communication skills.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.

Responsibilities

• Schedule appointments for a large customer database.
• Obtain inspection information from customers.
• Data entry of customer information.
• Develop daily routes for technicians to meet revenue expectations.
• Answer customer calls for inspections, repairs, and emergency services.

Skills

Customer service skills

Communication skills

Time management

Organizational skills

Analytical skills

Job description

Service Scheduling Coordinator

About the Company

Guardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the Mid‑Atlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, end‑to‑end service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations.

Our People & Culture

At Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long‑term success.

Learn more at www.GuardianFireProtection.com

About The Opportunity

Guardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties include but are not limited to

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self-Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Quarterly Bonuses

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401K with a company match
• Medical and dental insurance
• Company paid Short
• Company paid Long Term Disability
• Company paid Life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays

Guardian Fire Protection Services, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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