Client Services Coordinator

TGH Urgent Care powered by Fast Track; Apollo Beach (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

TGH Urgent Care powered by Fast Track is seeking a Client Services Coordinator to act as the liaison between clients and the organization, ensuring smooth service delivery and timely resolution of client needs. You will report to the Client Services Supervisor and support patient and corporate client interactions.

Key duties include verifying demographics and insurance, maintaining EMR records, handling calls, scheduling, and generating daily reports.

Qualifikationen

• High School Diploma or equivalent; Associates degree preferred in business, communications or related field.
• Minimum 1 year client-facing or coordination experience, medical office experience preferred.
• Intermediate Microsoft Office Suite skills.
• General knowledge of medical terminology and HIPAA; EPIC knowledge preferred.

Aufgaben

• Verify patient demographics and insurance benefits for accuracy and eligibility.
• Generate daily reports in EMR to ensure work queues are processed timely.
• Schedule appointments for corporate clients.
• Maintain accurate and current electronic medical records.
• Answer inbound calls and resolve questions on services, scheduling and follow-ups; escalate complex issues as needed.
• Assist with additional duties as assigned.

Kenntnisse

Customer service

Time management

Multitasking

Communication

HIPAA knowledge

EPIC familiarity

Office administration

Ausbildung

High School Diploma or equivalent

Associates degree in business, communications or related field preferred

Tools

EPIC EMR

Microsoft Office Suite

Jobbeschreibung

Description

The Client Services Coordinator is a liaison between clients and our organization, ensuring smooth service delivery, accurate communication and timely resolution of client needs to create an exceptional client experience. This position reports to the Client Services Supervisor.

Job Responsibilities:

• Verify patient demographics and insurance benefits ensuring accuracy and eligibility to receive service
• Generate daily reports in electronic medical records system ensuring work queues are processed timely
• Schedule appointments for corporate clients
• Maintain accurate and current electronic medical records
• Answer inbound calls and initiate outbound calls professionally resolving questions on services, scheduling and appointment follow-ups, escalating complex issues as needed
• Assist with additional duties as assigned

Requirements

• Strong service focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, vendor and provider experiences
• Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
• Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
• Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
• Effectively act as a liaison between patients and Providers
• Ability to follow established office routines and organizational policies

Supervisory Responsibility

• This position has no supervisory responsibilities

Education and Qualification Requirements:

• High School Diploma or equivalent; Associates degree in business, communications or related field preferred
• Minimum 1 year client-facing or coordination experience, medical office experience preferred
• Intermediate Microsoft Office Suite skills
• General knowledge of medical terminology and HIPAA; knowledge of EPIC (electronic medical records system) preferred

Work Environment:

• This job functions in a professional medical office environment, routinely using standard office equipment
• Sedentary, sitting for extended periods of time

Work Schedule and Travel:

• Monday through Friday, 8:00am to 4:00pm
• Mileage reimbursement for eligible business travel